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Terms & Conditions

Terms and Conditions

Welcome to the missselfridge.com website terms and conditions.

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at feedback@missselfridge.com. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

Your Delivery

UK delivery

We currently offer two UK delivery options: standard delivery and nominated day delivery.

UK Standard delivery:

We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

*Please note we do not currently deliver to the Channel Islands and BFPO addresses.

UK Nominated day delivery:

We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 4pm Monday-Friday, 2pm on Sunday (GMT).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

International delivery

Please refer to the table below for full destinations, delivery times and charges.

FREE Standard UK Delivery on orders over £80

The free standard UK delivery will be applied at the checkout on all orders of £80 or more. This offer can be used in conjunction with other offers and discounts, and can be used more than once. International delivery and Nominated day delivery are excluded from this offer. Miss Selfridge reserves the right to end or amend this offer at any time.

Delivery Guide and Costs

United Kingdom (including Isle of Man)
Standard: £4 delivery charge.Nominated Day: £5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery.

Ireland
Standard: £4 delivery charge.
Nominated Day: Not available.

Andorra, Austria, Belgium, Denmark, France, Germany, Holy See (Vatican City State), Italy, Liechtenstein, Luxembourg, Netherlands, San Marino, Spain (including Canary Islands), Switzerland
Standard: £5 delivery charge.
Nominated Day: Not available.

Albania, Armenia, Bosnia and Herzegovina, Bulgaria, Czech Republic, Estonia, Faroe Islands, Finland, Greece, Hungary, Latvia, Lithuania, Moldova, Republic of, Norway, Poland, Romania, Slovakia, Sweden.
Standard: £6 delivery charge.
Nominated Day: Not available.

Canada, United States
Standard: £7.50 delivery charge.
Nominated Day: Not available.

Australia, New Zealand
Standard: £9 delivery charge.
Nominated Day: Not available.

Anguilla, Argentina, Azerbaijan, Bahamas, Bangladesh, Barbados, Bermuda, Bolivia, Brunei Darussalam, Cambodia, Cayman Islands, Central African Republic, Chile, China, Colombia, Cook Islands, Djibouti, Eritrea, Falkland Islands (Malvinas), French Guiana, Gambia, Greenland, Guadeloupe, Guyana, Hong Kong, India, Jamaica, Kazakhstan, Kenya, Kiribati, South Korea, Kyrgyzstan, Macau, Madagascar, Maldives, Marshall Islands, Mexico, Morocco, Nepal, New Caledonia, Niger, Pakistan, Panama, Phillipines, Puerto Rico, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Africa, Sri Lanka, St Kitts, St Lucia, St Pierre & Miquelon, Suriname, Taiwan, Togo, Tunisia, Turkey, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Vietnam, British Virgin Islands.
Standard: £10.50 delivery charge.
Nominated Day: Not available.

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

When was your order placed?	Mainland UK Standard Delivery Day
Between 12pm Fri and 12pm Mon	Wed or Thurs
Between 12pm Mon and 12pm Tues	Thurs or Fri
Between 12pm Tues and 12pm Wed	Fri or Mon
Between 12pm Wed and 12pm Thurs	Mon or Tues
Between 12pm Thurs and 12pm Fri	Tues or Wed

Please allow 5 working days before querying your order.

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

UK Bank Holidays (if applicable): please allow an extra working day for both standard and nominated day deliveries.

International deliveries
We aim to deliver within 3-12 working days following the date your order is placed.

*Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.

Please note:
We aim to deliver all mainland UK standard orders placed before 12pm within 3 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland and the Highlands and Islands will take longer to arrive. We aim to deliver within 4 working days to Northern Ireland and 7 working days to the Highlands and Islands for all orders placed before 12pm. During busy periods, please allow upto 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Tracking Your Order

For nominated day deliveries within the UK:
Log on to http://www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK:
Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order?

Please allow 5 working days before querying your order.

We will check your order status and give you an update.

Email us at feedback@missselfridge.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

Australia, Austria, Belgium, Denmark, France, Germany, Italy, Finland, Greece, Netherlands, New Zealand, Norway, Sweden, Spain, Switzerland, and United States of America customers: +44 844 984 0263 (calls charged at national rate)

All other international customers: Please send your query to us by email at customer.service@missselfridge.com.

Price and Payment Options

UK VAT rate change on 1st January 2010 - Please note:

Arcadia Group is pleased to announce that the UK VAT increase on 1st January 2010 will not be passed onto our customers.

Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers:

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View our Privacy Statement).

Verified by Visa and MasterCard SecureCode

Online shopping made safer

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

Shop online with added security and peace of mind.
Your personal password is linked to your card only, and not to your computer.
This security scheme will help to prevent unauthorised purchases.

How it works

When you reach the checkout process at Missselfridge.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

For your convenience, UK and Republic of Ireland customers can go to your nearest Miss Selfridge store, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Please note International purchases can only be returned by post. Miss Selfridge stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any missselfridge.com purchases, without exception. We are sorry for any inconvenience this may cause you.

Republic of Ireland customers - please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.

You can log in to your account here.

Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom and Republic of Ireland.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 5-7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from missselfridge.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

Please Note

Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at customer.service@missselfridge.com.

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

Need to contact us?

You can call Customer Services between 9am and 9pm (GMT/BST) on week days and between 9am and 5.30pm at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

All other international customers: Please send your query to us by email at customer.service@missselfridge.com.

Exclusive Items

Exclusive items can only be returned to the website or the Oxford Circus store. Other stores will be unable to refund Exclusive items for you. Where an item is Exclusive it will be clearly stated within the product description.

Your UK statutory rights are not affected.

7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Your UK statutory rights are not affected by our returns policy.

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you will see depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mispublished including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when an order is placed and the time when an order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions which may not be available on our website or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

The product ordered being unavailable from stock
Our inability to obtain authorisation of payment
The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

all email messages and email newsletters will contain information on how you can unsubscribe; or
send an email to our customer services division on feedback@missselfridge.com writing "unsubscribe" in the subject heading; or
call our customer services division - see the Contact Us section; or
write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Contact Us

If your query relates to an order or feedback regarding this site then click here or call us between 9am and 9pm (GMT/BST) week days, or between 9am and 5.30pm at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

All other international customers: Please send your query to us by email at customer.service@missselfridge.com.

If your query is regarding a store, UK and Irish customers please contact Retail Customer Services on +44 [0]845 121 4517. Monday Friday 9 am - 6.30 pm, (Wed 9.30 am opening)

Sat 9 am - 5.30 pm
Sunday and Bank Holidays 10 am - 4 pm

Alternatively email on customer.service@missselfridge.com.

Times quoted in this Privacy Policy are Greenwich Mean Time or British Summer Time (as applicable).

For security reasons we are unable to deal with Arcadia Store card queries via email.

£500 Newsletter Free Prize Draw

1. By entering the free prize draw (the "Prize Draw") you agree to these terms and conditions.

2. The Prize Draw is open to residents in the UK and Eire, but is not open to employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw. Late or incomplete entries will not be accepted.

3. To enter you must sign up and provide us with your details on the MissSelfridge.com Newsletter sign up page. Only one entry per person.

4. By entering this Prize Draw, you agree that your details including your email address/address may be used to keep you informed about Miss Selfridge promotions, products and news. Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties. For further details please see our online Privacy Policy.

5. The prize draw will close at midnight 31st August 2010. The winner will be the first entry drawn at random by an independent person 24 hours after the competition closes. The winner will be notified in writing no later than two weeks after the draw. Miss Selfridge's decision is final. There will only be one winner.

6. There is one prize (the "Prize") of £500 worth of Miss Selfridge clothing (in the form of gift cards) to be chosen by the winner at any solus Miss Selfridge store (department stores/outlets are not included). The terms and conditions on the gift card shall apply.

7. If the Prize is not claimed within 3 months of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

8. Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Miss Selfridge reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

10. Winners details will be available for 2 weeks after the draw by sending a SAE to "£500 Wardrobe Prize Draw", Miss Selfridge Marketing at address below.

11. Miss Selfridge reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and exclusive jurisdiction of the English courts.

Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Student Discount

Online offer

NUS/NUS Extra Cardholders receive 10% off Miss Selfridge product with a valid NUS/NUS Extra card. To redeem the discount enter your NUS/NUS Extra card number at the checkout. Discount is not available on giftcards or store card payments. Miss Selfridge reserve the right to terminate this discount without notice. Discount is only valid for NUS Extra cardholders and is non transferable.

Instore offer

Students receive 10% off Miss Selfridge product with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. Miss Selfridge reserve the right to terminate this discount without notice. Miss Selfridge reserve the right not to accept ID that they deem invalid or fraudulent.

General

For further details regarding the use of data supplied by you, please see our Privacy Statement

MISSSELFRIDGE.COM shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of MISSSELFRIDGE.COM.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites, which are not under our control. When you activate any of these you will leave the MISSSELFRIDGE.COM website and we have no control over and will accept no responsibility or liability in respect of the material on any website, which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

This website is operated by:

Miss Selfridge Retail Limited

Registered in England
Company No.4250825

Registered address:

Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36

	Standard Delivery Times	Nominated Day Delivery Times	Standard Costs	Nominated Day Costs
United Kingdom (including Isle of Man)	2-4 working days when ordered before midday.	Delivery on selected day. Next working day available when ordered before 4pm Monday-Friday, 2pm Sunday.	£4 delivery charge.	£5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery.
Northern Ireland	3-5 working days when ordered before midday.	The next working day after the day nominated at checkout.	£4 delivery charge.	£5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery.
Highlands and Islands	5-7 working days when ordered before midday.	Up to 5 working days after the day nominated at the checkout.	£4 delivery charge.	£5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery.
Eire	3-5 working days when ordered before midday.	Nominated day delivery is not available.	£4 delivery charge.	Nominated delivery is not available.
Andorra, Austria, Belgium, Denmark, France, Germany, Italy, Liechtenstein, Luxembourg, Netherlands, Spain (including Canary Islands), Switzerland	3-5 working days when ordered before midday.	Nominated day delivery is not available.	£5 delivery charge.	Nominated delivery is not available.
Holy See (Vatican City State), San Marino	5-7 working days when ordered before midday.	Nominated day delivery is not available.	£5 delivery charge.	Nominated day delivery is not available.
Albania, Armenia, Bulgaria, Czech Republic, Faroe Islands, Hungary, Latvia, Lithuania, Romania, Slovakia, Sweden	3-5 working days when ordered before midday.	Nominated day delivery is not available.	£6 delivery charge.	Nominated day delivery is not available.
Bosnia and Herzegovina, Estonia, Finland, Greece, Norway	3-6 working days when ordered before midday.	Nominated day delivery is not available.	£6 delivery charge.	Nominated day delivery is not available.
Republic of Moldova	3-8 working days when ordered before midday.	Nominated day delivery is not available.	£6 delivery charge.	Nominated day delivery is not available.
Montenegro, Poland, Serbia	5-7 working days when ordered before midday.	Nominated day delivery is not available.	£6 delivery charge.	Nominated day delivery is not available.
Canada, United States	5-7 working days when ordered before midday.	Nominated day delivery is not available.	£7.50 delivery charge.	Nominated day delivery is not available.
Australia	5-8 working days when ordered before midday.	Nominated day delivery is not available.	£9 delivery charge.	Nominated day delivery is not available.
New Zealand	5-7 working days when ordered before midday.	Nominated day delivery is not available.	£9 delivery charge.	Nominated day delivery is not available.
Turkey	3-5 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Azerbaijan	3-6 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Bolivia, Colombia, India, Panama, Turkmenistan	7-10 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Vanuatu	7-12 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Anguilla, Argentina, Bahamas, Bangladesh, Barbados, Bermuda, Cambodia, Cayman Islands, Chile, Cook Islands, Falkland Islands (Malvinas), French Guiana, Greenland, Guadeloupe, Guyana, Hong Kong, Jamaica, Kenya, Kiribati, South Korea, Macau, Madagascar, Maldives, Marshall Islands, Mexico, Morocco, New Caledonia, Niger, Pakistan, Phillipines, Puerto Rico, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St Kitts, St Lucia, St Pierre & Miquelon, St Vincent and the Grenadines, Taiwan, Tunisia, Tuvalu, Uruguay, British Virgin Islands	5-7 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
China, Djibouti, Eritrea, Nepal, Togo	5-8 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Brunei Darussalam, Central African Republic, Suriname, Viet Nam	7-9 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Gambia	7-11 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Kazakhstan, Kyrgyzstan	7-12 working days when ordered before midday.	Nominated day delivery is not available.	£10.50 delivery charge.	Nominated day delivery is not available.
Channel Islands	Sorry, but currently we do not deliver to this address.	Sorry, but currently we do not deliver to this address.	Sorry, but currently we do not deliver to this address.	Sorry, but currently we do not deliver to this address.
BFPO Addresses	Sorry, but currently we do not deliver to this address.	Sorry, but currently we do not deliver to this address.	Sorry, but currently we do not deliver to this address.	Sorry, but currently we do not deliver to this address.