SALE UP TO 50% OFF - INSTORE & ONLINE
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Welcome to the missselfridge.com terms and conditions, which apply to all items ordered from missselfridge.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please try using our FAQs or contact our Customer Services team.

 

Click here to read Delivery information.

Click here to read Returns information.

All brands bought online can only be returned via the warehouse, and cannot be accepted in-store. 

For us to accept your return, please make sure your order is in a new saleable condition, with all tags and labels still attached - they need a new home, after all. Please be careful about trying on items with make-up/fake tan - we can't accept returns that have been stained, so take a little precaution. For health reasons, we cannot accept returns of any swimwear which has had the hygiene seal removed (for obvious reasons!).

 

If we feel that your items have definitely been worn, we can't accept your returns, so be nice - good karma and all that ;)

 

To return an item, simply complete the returns form enclosed with your order. If you have lost the returns form or didn’t receive it, please contact us to request a replacement via email. Our returns address can be found on the form.

Lingerie not fitting right? We totally understand how crucial the fit is so we're happy to refund you as long as the item is returned in its original condition and packaging, with all labels attached.

We also understand you're gonna wanna try it on. That's cool - just make sure you try briefs on over your your own underwear on clean, lotion-less skin. We may refuse returns where it's obvious this hasn't been done. No one wants to wear someone else's lingerie, obvs ;) 

Click here to read information on Tracking your order.

 

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China Union Pay.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

 

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

 

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

 

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

Where Can I Use my Gift Card?

Your Gift Card can be used online or in any store (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK) excluding those within department stores. For full details, please click here to review our terms and conditions.

Can I use more than one Gift Card as a method of payment?

Yes, you can use up to 5 Gift Cards in any one transaction. Please retain the original gift card(s) when completing an order online as this may be required at a later date if you return your purchases.

When using gift cards in conjunction with other payment methods, the full value of the Gift Card will be taken first, and any remaining balance will be charged to your additional payment method.

How will I be refunded if I have paid with a Gift Card and debit/credit card?

The Gift Card will be credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase. 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

 

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

 

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

 

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

 

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

 

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

bin

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

Miss Selfridge is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.  

 

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK. 

 

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com

Any items ordered remain our property until we receive full payment.

PRIVACY POLICY

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited. At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

•    All email messages and email newsletters will contain information on how you can unsubscribe; or

•    Send an email to our customer services division on our feedback form writing "unsubscribe" in the subject heading; or

•    Call our customer services division - see the "Contact Us" section; or

•    Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

 

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites, social media networks and profiling) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We may share your information with other Arcadia Group companies for internal business purposes (for example administering e-receipts or responding to customer queries). We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area and to other Arcadia group companies in connection with the above purposes. Any such transfer of your personal data will be carried out in compliance with applicable laws and we will treat the information in a manner consistent with this Privacy Policy Statement. However, we will not pass your information on to any other Arcadia Group companies or other third parties for their own marketing purposes unless you have agreed for us to do so.

We work with Klarna AB to offer our customers more convenient methods of payment. Klarna AB (“Klarna”) is a provider of financial services. Klarna's principal place of business is at Sveavägen 46, 111 34 Stockholm, Sweden. Klarna is registered with the Swedish companies register under the registration number 556737-0431 and licensed by and under the supervision of the Swedish Financial Supervisory Authority (www.fi.se), Box 7821, 10397 Stockholm, Sweden, and the Swedish Data Protection Authority (http://www.datainspektionen.se/in-english/), Box 8114, 10420 Stockholm, Sweden.

We need to provide Klarna with certain information about you and the order to enable Klarna to assess whether you qualify for their credit products. We need to transfer to Klarna account details such as your name, address, email address, phone number, and payment history, as well as your order details, such as payment method, shipping details, what was ordered, and similar. This will not be done if you do not select Klarna as your payment method. The further use of this data will be governed by Klarna’s Privacy Policy

COOKIES

This website uses Cookies. For more information please click here to see our Cookie policy.

LINKS TO THIRD-PARTY SITES

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

PRIVACY OF CHILDEREN ON OUR WEBSITE

Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13.

SALE OF ASSETS

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

This website uses cookies to collect information. Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit >www.allaboutcookies.org

 

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

 We use cookies on this website for the following main purposes:

  • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
  • to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.  

 Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

 

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie name Cookie purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser    These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz    These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf    We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_missselfridge    These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
peerius_ct, peerius_rid, peerius_sess, peerius_user These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed
s_cc, s_sq, s_vi These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa    These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.
 dtm_token We work with Conversant Europe Limited to help make our marketing campaigns which utilize our advertising cookie more relevant. Our first party cookie which is managed by Conversant Europe Limited is used to collect shopping behaviour on our websites and utilize it to provide relevant advertising. The data taken does not contain personal details from which your individual identity can be established. To opt out of our cookie used for this online advertising click here.

Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business partner

Cookie purpose

Struq

Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

Criteo

Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

ecustomeropinions.com

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

Awin1, Commission Junction, Linkshare, Zanox

These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.






















Social buttons

If you 'share' missselfridge.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

Checking which browser you use

If you are using a PC -go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs

 

Microsoft Internet Explorer 6,7,8

- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

- Ensure that your Privacy level is set to Medium or below to enable cookies

 

Mozilla Firefox

- Go to 'Tools' and select Options

- Click the Privacy icon

- Click on Cookies and choose 'allow sites to set cookies'

 

Google Chrome

- Go to 'Tools' and select Options

- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section

- Choose 'Allow local data to be set'

 

 

Checking cookies – Macs

Safari on OSX

- Click 'Safari' and select 'Preferences'  

- Click 'Security' then 'Accept cookies'

 

Mozilla and Netscape on OSX

- Click on 'Mozilla' or 'Netscape' and select 'Preferences'

- Find ‘Cookies’ under 'Privacy & Security'

- Select 'Enable cookies for the originating web site only'

 

Microsoft Internet Explorer on OSX

- Click 'Explorer' and select 'Preferences'

- Find 'Cookies' under ‘Receiving Files’

- Select 'Never Ask'  

 

Opera

- Click 'Menu' and select 'Settings'

- Select 'Preferences' and then 'Advanced'  

- Select 'Accept cookies'

If you are not happy with the way that we use cookies then you should delete missselfridge.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

Terms and Conditions


1. For the purposes of these terms and conditions, prize draws and competitions shall
together be referred to as “Promotion(s)”. By entering the Promotion you agree to these
terms and conditions.


2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in
the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or
anyone else associated with the Promotion. If you are under the age of 18, you must obtain
consent from your parent/guardian to enter the Promotion. By entering into the Promotion
you confirm that you have this consent.


3. Please see the Promotion Rules for details on how to enter, the opening date and the
closing date. If a promotion Entries must not be sent in through agents or third parties.
Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry
requires any action on any social media channel, you must be registered on the social
media channel in order to enter the Promotion. If the Promotion is running in-store, the
Promotion will only be open during store opening hours.


4. The number of winners and the basis upon which they shall be chosen is set out in the
Promotion Rules. The winner(s) will be notified by phone, email or private message on
social media (as applicable depending upon the entry method) within a maximum of 7 days
of being chosen. The Promoter’s decision will be final and no correspondence will be
entered into.

 

5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.

 

6. If the prize includes travel the following shall apply (unless stated otherwise in the
Promotion Rules):

 

a. All travel shall be economy class. All flights shall depart from a London airport of
the Promoter’s choice. Travel to and from the airport will not be included in the
prize.

 

b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.

 

c. The winner(s) (and any travel companion(s)) may be required to provide
appropriate government issued photo identification (such as a valid passport) at the
time of travel, and are solely responsible for determining and obtaining all
necessary travel documents and complying with all other travel requirements. No
changes will be made to travel itinerary or other travel details once any portion of
travel arrangements have been made, except at the Promoter’s sole discretion. The
Promoter is not responsible for changes in schedule or for any expenses incurred as
a consequence of flight cancellation/delay.

 

d. The winner must bring a credit card for settlement of incidentals not included in
the prize and the winner shall be responsible for all expenses not specified in the
Promotion Rules.

 

e. If the winner is under 18 years of age, the winner must be accompanied by a
responsible adult for the duration of the prize. In these circumstances, the
accompanying adult will be responsible for all expenses not specified in the
Promotion Rules.

 

7. If the prize includes a gift card then gift card terms and conditions apply.

 

8. If your entry to the Promotion is a creative work (including but not limited to a photograph,
quote, poem, drawing, slogan or design) (“Entry”) then:

 

a. you will retain the rights of ownership in your Entry. However, in consideration of
the Promoter providing the Promotion, you will grant the Promoter a worldwide,
irrevocable, royalty-free licence to use your Entry in any of the Promoter’s
publications, websites, promotional activities and any other materials, for 50 years
from the closing date of the Promotion. To the maximum extent permitted by law,
you hereby agree to waive all, and agree not to assert any, of your moral rights (or
similar rights) wherever in the world arising which relate to your Entry. All material
submitted becomes the sole property of the Promoter and will not be returned.

 

b. All Entries must be your own work and must not have been published elsewhere or
have won a prize in any other similar promotion. It is your responsibility to ensure
that any Entry does not infringe the intellectual property rights or other rights of
any third party or any laws. You warrant that the Entry is your own work and that
you own the intellectual property rights in it.

 

9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing,
hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole
discretion) pictures on any social media platform or website. Promoter may, but has no
obligation to, remove pictures that Promoter determines in its sole discretion violates these
Terms and Conditions.

 

10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of
the winner being notified. If the winner fails to claim their prize within this time period
then the Promoter reserves the right to award the prize to an alternative winner.

 

11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash
alternative. The Promoter reserves the right to substitute the prize (or any part thereof)
for one of its choosing which has a value the same or greater than the original prize in the
event of circumstances outside of its control.

 

12. By entering this Promotion, and consenting at the point of entry, you agree that your
details, including but not limited to your email address, may be used to keep you informed
about the Promoter’s promotions, products and news and will be used in accordance with
the Promoter’s privacy policy. The Promoter complies with the standard procedures laid
down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to
ensure that the personal information you give us is kept secure and processed fairly and
lawfully. The Promoter will not share your information with third parties for their
marketing purposes unless you have given permission for the Promoter to do so. For further
details please see the Promoter’s privacy policy available on its website.

 

13. By entering the Promotion the winner(s) agrees to participate in such promotional activity
as the Promoter may require.

 

14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or
associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.

 

15. The first name, surname and county of the winner(s) will be available for 28 days after the
closing date and can be requested by sending a stamped addressed envelope to the
Promoter at the address below and using the name of the Promotion as set out in the
Promotion Rules as a reference.

 

16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any
individual’s entry, and (iii) amend these terms and conditions (and will use reasonable
endeavours to notify changes to entrants and potential entrants). These terms and
conditions shall be governed by English law and the English courts shall have exclusive
jurisdiction in the event of a dispute.

 

17. Promoter: Miss Selfridge Retail Limited. Company no. 4251393. Registered office address:
Colegrave House, 70 Berners Street, London, W1T 3NL.

Newsletter Sign-Up

 

Enjoy 25% off when you sign up to emails

1. This offer entitles customers who subscribe to Style News Emails to receive a 25% off online code to use on any one transaction over £40.
2. This offer will expire as specified within the Welcome Newsletter
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Returned items will be refunded onto a Gift Card. No cash refund is available.
5. The discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Miss Selfridge reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited Miss Selfridge registered no.237511 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

SALE - Up to 50% off

 

  1. This discount entitles you to receive up to 50% off SALE on the Miss Selfridge website, www.missselfridge.com, us.missselfridge.com, euro.missselfridge.com, missselfridge.fr and missselfridge.de. Discount also available in-store. 
  2. Prices as shown on the website already have the discount applied
  3. Valid from 18:00:01 GMT on Wednesday 2nd April 2018 until stocks last.
  4. This discount can only be used by the recipient and is not transferable.
  5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
  6. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
  7. Miss Selfridge reserves the right to withdraw this offer at any time.
  8. Promoter:  Miss Selfridge Retail Limited registered no. 4251393.  

Hawaiian Tropic Prize Draw

  1. Competition running from 5th – 19th May. An entry is considered to be a ‘like’ on the photo, by a user who is following both Miss Selfridge and Hawaiian Tropic accounts on Instagram.
  2. The Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Miss Selfridge reserves the right to substitute the chosen Festival Ticket Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control including availability of tickets. Prize is provided by Hawaiian Tropics and Confero Marketing.  Promoter is not responsible for the Prize.
  3. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Any entries by a person found to be using multiple Instagram accounts to enter the Prize Draw will be ineligible. Miss Selfridge does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.
  4. By entering this Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Miss Selfridge and Hawaiian Tropic’s promotions, products and news. Miss Selfrdge / Hawaiian Tropic complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. Miss Selfridge / Hawaiian Tropic will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.missselfridge.com.
  5. By entering the Prize Draw the Winner agrees to participate in such promotional activity and material as Miss Selfridge / Hawaiian Tropic may require.
  6. The Winner’s first name, surname and county will be available for 14 days after the Closing Date and can be requested by sending a stamped addressed envelope to ‘Miss Selfridge Hawaiian Tropic Ibiza Prize Draw’ at the address below. 
  7. This Prize Draw is in no way sponsored, endorsed, administered by or associated with (SOCIAL MEDIA CHANNELS USED).
  8. Miss Selfridge reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
  9. Promoter: Miss Selfridge

GDPR 25% OFF

 

  1. This discount entitles you to receive 25% off on the Miss Selfridge website, www.missselfridge.com.
  2. Enter discount code TREATME25XC4F1  at checkout for the discount to be applied.  
  3. The 25% off discount is only available for the first 350,000 customers who apply the code.
  4. Valid from 00:00:01 GMT on Monday 21st May until 23:59:00 on Thursday 24th May 2018.
  5. This discount can only be used by the recipient and is not transferable.
  6. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
  7. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
  8. Miss Selfridge reserves the right to withdraw this offer at any time.
  9. Promoter:  Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. 

#YesMissSelfie Terms and Conditions

 

By responding #YesMissSelfieyou agree to the following:

 

  1. You grant Miss Selfridge Retail Limited (“MS”) a royalty free, perpetual, worldwide licence to use your social media handle and your social media photograph(s) and in relation to which you have responded #YesMissSelfie (the “Photos”) on missselfridge.com, in MS stores (both bricks and mortar and online including but not limited to solus stores, franchise stores, wholesale stores and store-in-store concepts) and/or on any of MS’s platforms or MS’s wholesale or franchise partner platforms (including but not limited to Instagram, Facebook and Twitter), for MS’s and/or its wholesale and/or franchise partners marketing and/or in their advertising.
  2. MS may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.
  3. You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) MS’s use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.
  4. You hereby waive any moral rights in the Photos to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
  5. You hereby release and discharge MS from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.
  6. You hereby release, discharge and agree to hold MS and any person acting on MS’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

Online offer

Students receive 10% off all full price items with any valid student card. NUS Cardholders will not receive their discount online, but students may sign up through UNiDAYS or Student Beans to claim their discount. 

 

UNiDAYS

UNiDAYs discount is only available to students in the UKand Ireland.

  1. To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 
  2. All students who have been verified by completing the Unidays validation process and have placed an order using their unique code, will automatically have 10% applied to all Miss Selfridge products purchased online at www.missselfridge.com.
  3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 
  4. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 
  5. Cannot be used in conjunction with any other offer
  6. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 
  7. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 
  8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, LondonW1T 3NL. 

 

Student Beans

  1. To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 
  2. All students who have been verified by completing the Student Beans validation process and have placed an order using their unique code, will automatically have 10% discount applied to Miss Selfridge products purchased online at www.missselfridge.com.
  3. Valid from 00:00:01 GMT on Monday 29th January 2018 until further notice.  
  4. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 
  5. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 
  6. Cannot be used in conjunction with any other offer
  7. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 
  8. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House,70 Berners Street, LondonW1T 3NL. 

We would like to make our customers aware that Miss Selfridge does not participate in the Government's Workfare Scheme for unemployed people. 

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

 

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

 

Please note that Miss Selfridge facilitates the sale of certain products on missselfridge.com as agent for its concession brands. Please see click here for a list of concession brands. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Miss Selfridge.

 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

 

Copyright © Miss Selfridge

This website is owned and operated by and the contract for any items ordered is with:

Miss Selfridge Retail Limited trading as Miss Selfridge

Company No. 4251393

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

 

VAT No: GB169 0943 36

 

customer.service@missselfridge.com

Customer Service Telephone Number: 0344 984 0263 (calls charged at national rate)

 

Customer Services are available to help with your queries. Click here to contact us