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Delivery Options

Destination Standard Delivery* (Order before 12pm GMT) Cost
United Kingdom
(excluding BFPO addresses)
Up to 4 working days £3.95
Northern Ireland and AB Postcodes Up to 4 working days £3.95
Highlands and Islands  5-7 working days

£4

Channel Islands

5 working days £5.95


 

Additional Information

Once your order has been despatched we are unable to change a residential delivery address.Allow an extra working day for Standard deliveries over UK Bank Holidays.

When we deliver

Our couriers typically deliver Monday to Friday, 8am – 7pm (please note Saturday and Sunday are not classed as working days). A signature is requested upon delivery. If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

Need to contact us?

If you have any questions related to your delivery please contact us.



 

 

Destination Nominated Day Delivery* Cost
United Kingdom
(excluding Channel Islands & BFPO addresses)
Delivery on selected day or next working day when ordered before 8pm Monday- Friday, or before 2pm on Sunday (GMT). £5.95 Mon – Fri

£7.50 Sat
Northern Ireland and AB Postcodes The next working day after the Nominated Day £5.95 Mon – Fri

£7.50 Sat


 

Additional Information

Deliveries to Northern Ireland, and the Highlands and Islands will not arrive on your nominated day.
BT and AB postcodes will arrive on the following working day to the nominated day.
Highlands and Islands deliveries will arrive within 5 working days after the nominated day.
Once your order has been despatched we are unable to change a residential delivery address.
Please allow an extra working day for deliveries over UK Bank Holidays.

Mobile text updates

You can also select to receive mobile updates on the progress of your delivery by entering your mobile number at checkout. On the day before delivery, our couriers will text you to advise an approximate time for when they will be delivering your order. If you wish to change this delivery day, please follow the instructions on the text. They will then send a text on the day of delivery confirming the delivery time.

When we deliver

Our couriers typically deliver Monday to Friday, 8am – 7pm (please note Saturday and Sunday are not classed as working days). A signature is requested upon delivery. If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times on the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

Need to contact us?

If you have any questions related to your delivery please contact us.

 

You can now order products online and collect them in store. 

We offer two collect from store options: Standard Delivery (Free) and Express Delivery (£2.95).

Collect from Store Standard Delivery* - If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.   However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the storefinder page within the checkout.

*Collect from Store Standard Delivery is not available to Outfit stores.

Collect from Store Express Delivery - Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery for only £2.95.

Simply select 'Collect from store' at checkout and choose your nearest participating store. You can now collect your order from most Miss Selfridge stores, along with other convenient collection points such as Dorothy Perkins, Wallis, Evans, Burton, BHS and Outfit storesW* Excludes Northern Ireland, the Republic of Ireland and some areas of the Highlands

How does it work?

  1. Choose a store - Use the store finder to find your nearest participating store. Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery. 
  2.  We'll email you - We'll send you an email when your order is ready to collect.
  3. Collect from store - Come into store to collect your order. Bring your confirmation email and the card you paid with. 

When do I have to order for next day delivery?

Next day delivery (via Collect from store) is available on Monday to Friday and on Sunday. Orders placed on Saturday will be delivered on the following Monday. Allow an extra working day for deliveries over UK Bank Holidays.

  • Monday to Friday - place your order by 6pm for next day delivery
  • Saturday - next day delivery is not available; orders will be delivered on Monday
  • Sunday - place your order by 2pm for next day delivery

What is the collect from store returns policy?

Products can be returned to a Miss Selfridge store, by post or Collect+. Products can't be returned to collection points. You can return your order within 28 days or receipt. Please note this date begins on the date that we send you an order dispatch.

 

 

We now deliver to over 100 countries around the world.

Select Your Country:

  • Albania

    Standard Delivery: up to 8 Working Days - £6. 
    Tracked & Faster: within 5 working days - £25.

  • Anguilla

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £30.00.

  • Argentina

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £25.

  • Armenia

    Standard Delivery: up to 10 Working Days - £6. 
    Tracked & Faster: within 6 working days - £30.

  • Australia

    Standard Delivery: up to 9 Working Days - £9.
    Tracked & Faster: within 4 working days - £20.

  • Austria

    For customers ordering to Austria, please use the site selector at the top of the site.
  • Azerbaijan

    Standard Delivery: up to 10 Working Days - £10.50. 
    Tracked & Faster: within 7 working days - £22.

  • Bahamas

    Standard Delivery: up to 8 Working Days - £10.50.
    Tracked & Faster: within 3 working days - £40.

  • Bangladesh

    Standard Delivery: up to 9 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £20.

  • Barbados

    Standard Delivery: up to 8 Working Days - £10.50.
    Tracked & Faster: within 4 working days - £30.

  • Belgium

    For customers ordering to Belgium, please use the site selector at the top of the site.
  • Bermuda

    Standard Delivery: up to 8 Working Days - £10.50.

  • Bolivia

    Standard Delivery: up to 11 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £25.

  • Bosnia and Herzegovina

    Standard Delivery: up to 7 Working Days - £6. 
    Tracked & Faster: within 5 working days - £22.

  • Brazil

    Standard Delivery: up to 9 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £20.

  • Brunei

    Standard Delivery: up to 10 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £18.

  • Bulgaria

    Standard Delivery: up to 9 Working Days - £6. 
    Tracked & Faster: within 6 working days - £25.

  • Cambodia

    Standard Delivery: up to 11 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £25.

  • Canada

    Standard Delivery: up to 8 Working Days - £7.50. 
    Tracked & Faster: within 4 working days - £20.

  • Cayman Islands

    Tracked & Faster: within 4 working days - £30.

  • Chile

    Standard Delivery: up to 8 Working Days - £10.50.
    Tracked & Faster: within 4 working days - £25.

  • China

    Standard Delivery: up to 9 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £20.

  • Colombia

    Tracked & Faster: within 4 working days - £25.

  • Czech Republic

    Standard Delivery: up to 7 Working Days - £6.
    Tracked & Faster: within 4 working days - £10.

  • Denmark

    Standard Delivery: up to 6 Working Days - £5. 
    Tracked & Faster: within 3 working days - £12.

  • Djibouti

    Tracked & Faster: within 6 working days - £30.

  • Eritrea

    Standard Delivery: up to 9 Working Days - £10.50.

  • Estonia

    For customers ordering to Estonia, please use the site selector at the top of the site.
  • Falkland Islands

    Standard Delivery: up to 8 Working Days - £10.5. 


  • Faroe Islands

    Standard Delivery: up to 6 Working Days - £6. 

  • Finland

    For customers ordering to Finland, please use the site selector at the top of the site.
  • France

    For customers ordering to France, please use the site selector at the top of the site.
  • French Guiana

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £40.

  • Gambia

    Standard Delivery: up to 12 Working Days - £10.50. 
    Tracked & Faster: within 7 working days - £30.

  • Germany

    For customers ordering to Germany, please use the site selector at the top of the page.
  • Greece

    For customers ordering to Greece, please use the site selector at the top of the site.
  • Greenland

    Standard Delivery: up to 6 Working Days - £10.50.


  • Guadeloupe

    Standard Delivery: up to 8 Working Days - £10.50. 

  • Guyana

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £40.

  • Holy See (Vatican City State)

    For customers ordering to Holy City (Vatican City State), please use the site selector at the top of the site.
  • Hong Kong S.A.R. of China

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 3 working days - £20.

  • Hungary

    Standard Delivery: up to 8 Working Days - £6.
    Tracked & Faster: within 5 working days - £14.

  • India

    Standard Delivery: up to 11 Working Days - £10.50.
    Tracked & Faster: within 4 working days - £20.

  • Ireland

    Standard Delivery: up to 5 Working Days - £3.95.
    Tracked & Faster: within 2 working days - £10.

  • Italy

    For customers ordering to Italy, please use the site selector at the top of the site.
  • Jamaica

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £25.

  • Kazakhstan

    Standard Delivery: up to 13 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £22.

  • Kenya

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 3 working days - £20.

  • Kiribati

    Standard Delivery: up to 8 Working Days - £10.50.

  • Korea, South

    Standard Delivery: up to 8 Working Days - £10.50. 


  • Kyrgyzstan

    Standard Delivery: up to 13 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £22.

  • Latvia

    Standard Delivery: up to 9 Working Days - £6. 
    Tracked & Faster: within 6 working days - £16.

  • Liechtenstein

    For customers ordering to Liechtenstein, please use the site selector at the top of the site.
  • Lithuania

    Standard Delivery: up to 9 Working Days - £6. 
    Tracked & Faster: within 6 working days - £16.

  • Luxembourg

    For customers ordering to Luxembourg, please use the site selector at the top of the site.
  • Macao

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4working days - £22.

  • Madagascar

    Standard Delivery: up to 9 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £30.

  • Maldives

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £35.

  • Marshall Islands

    Standard Delivery: up to 8 Working Days - £10.50.


  • Mexico

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £20.

  • Moldova

    Standard Delivery: up to 9 Working Days - £6.
    Tracked & Faster: within 5 working days - £35.

  • Monaco

    For customers ordering to Monaco, please use the site selector at the top of the site.
  • Montenegro

    For customers ordering to Montenegro, please use the site selector at the top of the site.
  • Morocco

    Standard Delivery: up to 8 Working Days - £10.50.
    Tracked & Faster: within 3 working days - £25.

  • Nepal 

    Standard Delivery: up to 9 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £22

  • Netherlands

    For customers ordering to Netherlands, please use the site selector at the top of the site.
  • New Caledonia

    Standard Delivery: up to 8 Working Days - £10.50.


  • New Zealand

    Standard Delivery: up to 8 Working Days - £9. 
    Tracked & Faster: within 4 working days - £20.

  • Niger

    Standard Delivery: up to 8 Working Days - £10.50.
    Tracked & Faster: within 8 working days - £30.

  • Norway

    Standard Delivery: up to 8 Working Days - £6


  • Pakistan

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £18.

  • Panama

    Standard Delivery: up to 11 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £25.

  • Phillipines

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £20.

  • Poland

    Standard Delivery: up to 8 Working Days - £6. 
    Tracked & Faster: within 5 working days - £12.

  • Portugal

    For customers ordering to Portugal, please use the site selector at the top of the site.
  • Puerto Rico

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 5 working days - £25.

  • Romania

    Standard Delivery: up to 9 Working Days - £6
    Tracked & Faster: within 6 working days - £20.

  • Samoa

    Standard Delivery: up to 8 Working Days - £10.50.


  • San Marino

    For customers ordering to San Marino, please use the site selector at the top of the site.
  • Sao Tome and Principe

    Standard Delivery: up to 8 Working Days - £10.50.


  • Serbia

    Standard Delivery: up to 9 Working Days - £6
    Tracked & Faster: within 6 working days - £22.

  • Seychelles

    Standard Delivery: up to 7 Working Days - £10.50. 
    Tracked & Faster: within 9 working days - £35.

  • Slovakia

    For customers ordering to Slovakia, please use the site selector at the top of the site.
  • Solomon Islands

    Standard Delivery: up to 8 Working Days - £10.50.


  • South Africa

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £18.

  • South Georgia and the South Sandwich Islands

    Standard Delivery: up to 11 Working Days - £10.50. 


  • Spain

    For customers ordering to Spain, please use the site selector at the top of the site.
  • Sri Lanka

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £18.

  • St Kitts & Nevis

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £30.

  • St Lucia

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 3 working days - £30.

  • St Pierre & Miquelon

    Standard Delivery: up to 8 Working Days - £10.5. 


  • St Vincent & the Grenadines

    Standard Delivery: up to 11 Working Days - £10.50.
    Tracked & Faster: within 3 working days - £30.

  • Suriname

    Standard Delivery: up to 10 Working Days - £10.50. 
    Tracked & Faster: within 6 working days - £40.

  • Sweden

    Standard Delivery: up to 8 Working Days - £6. 
    Tracked & Faster: within 5 working days - £14.

  • Switzerland

    For customers ordering to Switzerland, please use the site selector at the top of the site.
  • Taiwan, Province of China

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 3 working days - £20.

  • Togo

    Standard Delivery: up to 9 Working Days - £10.50. 
    Tracked & Faster: within 8 working days - £30.

  • Tunisia

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £30.

  • Turkey

    Standard Delivery: up to 6 Working Days - £10.50. 
    Tracked & Faster: within 3 working days - £20.

  • Turkmenistan

    Standard Delivery: up to 11 Working Days - £10.50. 
    Tracked & Faster: within 7 working days - £30.

  • Tuvalu

    Standard Delivery: up to 8 Working Days - £10.50


  • United States

    For customers ordering to the US, please use the site selector at the top of the page.
  • Uruguay

    Standard Delivery: up to 8 Working Days - £10.50. 
    Tracked & Faster: within 4 working days - £25.


  • Vanuatu

    Standard Delivery: up to 13 Working Days - £10.50. 
    Tracked & Faster: within 8 working days - £40.

  • Vietnam

    Standard Delivery: up to 10 Working Days - £10.50.
    Tracked & Faster: within 4 working days - £35.

  • Virgin Islands, British

    Standard Delivery: up to 8 Working Days - £10.50.



Additional Information

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Need to contact us?

If you have any questions related to your delivery please contact us.

 

For standard deliveries within the UK

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For nominated day deliveries within the UK

Log on to http://www.myyodel.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For overseas deliveries

Unfortunately we are unable to offer order tracking at this time.

 

Having trouble tracking your order? 

If you have any questions related to tracking your order please contact Customer ServicesPlease allow 5 working days before querying your order. We will check your order status and give you an update. 

 

Customer services opening times

Monday to Friday - 9am to 9pm (GMT/BST) (excluding UK bank holidays)

Saturday and Sunday - 9am to 7pm (GMT/BST)

 

 

It couldn’t be easier! While we hope you’ll love every purchase you make with us, if you do ever need to return an item you can do so within 14 days of purchase.

There are 3 quick and easy ways you can return an item:

-         To Store

-         By Post

-         Collect +

In the interests of hygiene we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

Please note International purchases can only be returned by post. Miss Selfridge stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any missselfridge.com purchases, without exception. We are sorry for any inconvenience this may cause you.

 

 

For your convenience, UK and Republic of Ireland customers can go to your nearest Miss Selfridge store, excluding those in department stores, with your returns within 28 days of receipt. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Republic of Ireland customers - please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

Find your nearest store here.

 

 

All orders can be returned by post.

You will need to create a Returns Authorisation Number by following these steps:

   1. Log in to your account and select 'Request a return' from the 'My Orders' section.

   2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

   3. Select the items you wish to return and click ‘Create Return’.

   4. Write your Returns Authorisation Number along with your name and address on the free-post returns label that was in your parcel.

   5. Attach the label to your parcel and post it to us.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.

Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have lost your prepaid label you can download another one here.

Click here to read our full returns policy.

 

 

FOR UK ORDERS ONLY

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3800 local convenience stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.
Take your parcel to any of 3,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local Miss Selfridge store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.

 

 

Customers outside of the UK and Republic of Ireland can currently only make a return by post. We are sorry for any inconvenience this may cause you.

If you are a customer from ANDORRA, AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LUXEMBOURG, LIECHTENSTEIN, MONACO, MONTENEGRO, NETHERLANDS, PORTUGAL, SAN MARINO, SLOVAKIA, SPAIN, SWITZERLAND or VATICAN CITY and decide to start shopping on one of our new, dedicated sites, your log in details will remain the same. Unfortunately, you will only be able to access your past orders from our UK site so if you need to make a return, please remember this. If you're still having problems, please contact our customer services team.

TO MAKE A RETURN:

   1. Log in to your account and select 'Request a return' from the 'My Orders' section.

   2. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.

   3. Select the items you wish to return and click ‘Create Return’.

   4. Write your Returns Authorisation Number along with your name and address in the areas provided on the returns label that was sent to you with your delivery.

   5. Attach the label to the parcel and post it to us.

Please remember to ask your courier for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

If you have lost your returns label you can download another one here.

Click here to read our full Returns Policy.

 

To help ensure you are happy with your garment selection and to help ascertain your size correctly we have included a quick reference guide indicating standard measurements.

Body Measurement Guide

1. BUST is measured around the fullest part of the bust
2. WAIST is measured around the natural waistline
3. HIPS are measured at the widest part
4. INSIDE LEG is measured at the crotch to the ankle bone

When a dress length is indicated this will have been taken from the collar bone to the hem of the garment when on the body.

 

Standard size table indicating single sizing (6-16) and dual sizing(S,M,L)

  S M L
6 8 10 12 14 16
Bust Inches 31 ¼ 32 ¼ 34 ¼ 36 ¼ 38 ¼ 40 ¼
CM 79.5 82 87 92 97 102
Waist Inches 24 ¼ 25 ¼ 27 ¼ 29 31 33
CM 61.5 64 69 74 79 84
Hip Inches 33 34 36 38 40 42
CM 84 86.5 91.5 96.5 101.5 106.5


Height - Standard 160-167.5cm (5' 3"-5'6")

Formal/casual trousers and Jeans are offered in three inside leg lengths.

Short - 76cm ( 30 inches )

Regular - 81.5cm ( 32 inches )

Long- 86.5cm (34 inches )

 

Petite size table indicating single sizing (4-14)

  4 6 8 10 12 14
Bust Inches 30 ¼ 31 ¼ 32 ¼ 34 ¼ 36 ¼ 38 ¼
CM 77 79.5 82 87 92 97
Waist Inches 23 ¼ 24 ¼ 25 ¼ 27 ¼ 29 31
CM 59 61.5 64 69 74 79
Hip Inches 33 34 36 38 40 42
CM 81.5 84 86.5 91.5 96.5 101.5


The Miss Selfridge Petites range is designed for women 5' 3" (160cm) and under  in height.

Petites formal and casual trousers have an inside leg measurement of 29 inches (73.5cm)

As a general guide line the Petite Range is proportioned with the adjustments as detailed below. However, these may vary slightly depending on ease allowance and styling.

1. Petites short dress shortened by 3cm
2. Petites long dress shortened by 5cm
3. Petites full sleeve length shortened by 2cm
4. Petites half and short sleeve length shortened by 0.5cm
5. Petites short coats and tops shortened by 3cm
6. Petites long coat shortened by 5cm
7. Petites short skirt shortened by 2cm
8. Petites long skirt shortened by 3cm
9. Petites trouser rise shortened by 1cm
10. Petites trouser inside leg shortened by 2.5cm

 

Size Conversion Chart

UK 6 8 10 12 14 16
France / EURO 34 36 38 40 42 44
USA 2 4 6 8 10 12
Italy 38 40 42 44 46 48
Germany / Denmark 32 34 36 38 40 42
Australia 6 8 10 12 14 16
Miss S Denim
25 26 28 30 32 34

 

Denim Size Guide

Size 4 6 8 10 12 14 16
Waist 24 25 26 28 30 32 34
Short Length
30 30 30 30 30 30 30
Regular Length
32 32 32 32 32 32 32
Long Length
34 34 34 34 34 34 34

 

 Shoe Size Conversion Chart

UK size 3 4 5 6 7 8
Continental size 36 37 38 39 40 41
USA size 5.5 6.5 7.5 8.5 9.5 10.5

 

If you have any questions you can check our Frequently Asked Questions to see if you can find what you’re looking for. Click here to read our FAQs.

 

 

Customer Services are available to help with your queries. Click here to contact us

 

When customers buy our goods, we want them to be confident that they have been produced under acceptable conditions. That means that the goods must have been produced:

  • Lawfully, through fair and honest dealing
  • Without exploiting the people who made them
  • In decent working conditions
  • Without damaging the environment.

The Arcadia Group Code of Conduct applies to the manufacturer, or any other person involved in supplying goods to our companies.  The code is designed to be fair, achievable and easy to check, and to promote the ongoing development of our suppliers.

The code is based on the International Labour Organisation (ILO) conventions and recommendations, and applies to all brands underneath the Arcadia Group umbrella.

For further information:

Click here to see the Arcadia Group Responsibility Report 2011.

Click here to see the Arcadia Group Code Of Conduct.

Click here to see our ethical policy FAQs.

Click here to see the Arcadia Group Code of Conduct Guidebook.


 

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@missselfridge.com writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the contact us section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. Find out more about cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

This website uses cookies to collect information. Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit >www.allaboutcookies.org

 

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

 We use cookies on this website for the following main purposes:

  • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
  • to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.  

 Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

 

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie name Cookie purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser    These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz    These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf    We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_missselfridge    These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
peerius_ct, peerius_rid, peerius_sess, peerius_user These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed
s_cc, s_sq, s_vi These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa    These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.


Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business partner

Cookie purpose

Struq

Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

Criteo

Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

ecustomeropinions.com

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

Awin1, Commission Junction, Linkshare, Zanox

These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.






















Social buttons

If you 'share' missselfridge.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

Checking which browser you use

If you are using a PC -go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs

 

Microsoft Internet Explorer 6,7,8

- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

- Ensure that your Privacy level is set to Medium or below to enable cookies

 

Mozilla Firefox

- Go to 'Tools' and select Options

- Click the Privacy icon

- Click on Cookies and choose 'allow sites to set cookies'

 

Google Chrome

- Go to 'Tools' and select Options

- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section

- Choose 'Allow local data to be set'

 

 

Checking cookies – Macs

Safari on OSX

- Click 'Safari' and select 'Preferences'  

- Click 'Security' then 'Accept cookies'

 

Mozilla and Netscape on OSX

- Click on 'Mozilla' or 'Netscape' and select 'Preferences'

- Find ‘Cookies’ under 'Privacy & Security'

- Select 'Enable cookies for the originating web site only'

 

Microsoft Internet Explorer on OSX

- Click 'Explorer' and select 'Preferences'

- Find 'Cookies' under ‘Receiving Files’

- Select 'Never Ask'  

 

Opera

- Click 'Menu' and select 'Settings'

- Select 'Preferences' and then 'Advanced'  

- Select 'Accept cookies'

If you are not happy with the way that we use cookies then you should delete missselfridge.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)