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Welcome to the missselfridge.com terms and conditions, which apply to all items ordered from missselfridge.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.

 

We offer two delivery options for customers in the United Kingdom: (1) Standard Delivery and (2) Nominated Day Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see What are your delivery options in the Delivery section of our FAQs.

Please note that we do not deliver to the Channel Islands and BFPO addresses.

Alternatively, you can collect your items from one of our stores in the UK (excluding stores in department stores).  For further details, please see the Collect From Store section of our FAQs. If you choose this option, we will keep your order in store for ten calendar days after it has arrived. If the order is not collected within the 10 days, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

If you have any questions concerning delivery of your order, please contact our Customer Services Team.

 

Standard: £3.95 delivery charge

Nominated Day: £5.95 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery

Collect From Store Standard: £2.95 delivery charge

Collect From Store Express: Free

 

Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

When was your order placed?

Mainland UKStandard Delivery Day

Between 12pm Fri and 12pm Mon

Wed or Thurs

Between 12pm Mon and 12pm Tues

Thurs or Fri

Between 12pm Tues and 12pm Wed

Fri or Mon

Between 12pm Wed and 12pm Thurs

Mon or Tues

Between 12pm Thurs and 12pm Fri

Tues or Wed

 

 

Please allow 5 working days before querying your order.

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

 

UK Bank Holidays (if applicable): please allow an extra working day for both standard and nominated day deliveries.

UK Bank holidays for 2014 are as follows:

2014

18th April - Good Friday

21st April - Easter Monday

5th May - Early May bank holiday

26th May - Spring bank holiday

25th August - Summer bank holiday

25th December - Christmas Day

26th December - Boxing Day

 

If you have placed an order for nominated day delivery this will be delivered by our partner courier company Yodel.

We aim to deliver all main land UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 9pm Monday - Friday, or before 2pm on Sunday (GMT).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Deliveries to these areas will arrive within seven working days after the date nominated at the checkout. If you decide to have your parcel delivered to an alternative address, we may be able to change it provided the new address is within the same local area as the original address, although this service is not guaranteed.

If you select a nominated day delivery and include your mobile telephone number at the checkout, you will be notified on the day of delivery via a text message that your parcel will be delivered that day. You will also receive an email. 

If you are not in when the courier initially tries to deliver your parcel and they cannot find a safe location to leave the package, they will leave a card explaining that there was an unsuccessful attempt to deliver the parcel. The courier will leave a mobile phone number on the card so that you can arrange another delivery attempt, or arrange to collect your parcel from your local Yodel depot. To use this option, contact Yodel via its online tracking system or automated call system. Details of both can be found on Yodel’s website http://www.myyodel.co.uk/. You are required to give Yodel at least 24 hours advance warning if using this facility, so that your parcel can be readied for collection.  Opening times of your local Yodel service centre can be found on the delivery card that the courier will leave after an unsuccessful delivery attempt.

Please note that for security reasons, you will need to present two forms of identification when collecting your parcel, one of each of the following:

1. Photographic (e.g. passport, driving licence)

2. Utility bill or similar, including name and address.

 

We offer two collect from store options: Standard Delivery (Free) and Express Delivery (£2.95).

Collect from Store Standard Delivery* - If you select this option, we will aim to deliver your order between 3 and 7 days from the date you placed it.   However, sometimes during sale periods or other busy periods deliveries might take longer.  Your estimated delivery date will be indicated on the storefinder page within the checkout.

*Collect from Store Standard Delivery is not available to Outfit stores.

Collect from Store Express Delivery - Order by 7pm (weekdays) or 2pm (Sunday) for next working day delivery for only £2.95.

Use the store finder within the checkout to find your nearest participating store

 

How does it work?

1. Choose a store -  Use the store finder to find your nearest participating store.  Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery. 

2. We'll email you -  We'll send you an email when your order is ready to collect.

3. Collect from store -  Come into store to collect your order.  Bring your confirmation email and the card you paid with. 

 

When do I have to order for next day delivery?

Next day delivery (via Collect from store) is available on Monday to Friday and on Sunday.  Orders placed on Saturday will be delivered on the following Monday. 

Monday to Friday - place your order by 7pm for next day delivery

Saturday - next day delivery is not available; orders will be delivered on Monday

Sunday - place your order by 2pm for next day delivery

 

What is the collect from store returns policy?

We have the same returns policy for Collect From Store as in-store returns.  You can return your order within 28 days or receipt.  Please note this date begins on the date that we send you an order dispatch.

 

 

 

We offer two delivery options for international customers outside the United Kingdom: (1) Standard Delivery and (2) Tracked and Faster Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs.

Please note that we do not deliver to the Channel Islands and BFPO addresses.

If you have any questions concerning delivery of your order, please contact our Customer Services Team.

We may run delivery promotions from time to time. Please see Promotions section of these terms and conditions to check whether we are running any at this time. 

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post, and 28 days of receipt, in the case of returns to store (excluding department stores). To return an item by post, use the freepost returns label included within your order. See Returns by post (all countries) for details. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

Please note, not all items can be returned to store.  All items that are part of our concession brand collections can only be returned by post. These items are clearly marked on your despatch note with an ‘**’ at the end of the product description. In addition the following items can only be returned by post:

 

You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.

Your statutory rights are not affected by our returns policy.


You can log in to your account here.

Download a return label here.

 

Exclusive Items

Exclusive items can only be returned to the website or the Oxford Circus store. Other stores will be unable to refund Exclusive items for you. Where an item is Exclusive it will be clearly stated within the product description.

Your UK statutory rights are not affected.


Fragrance and Beauty Products

Beauty product sold online can also be returned to stores. If the item is unopened and unused and hygiene seal is intact customers can return Fragrance and Beauty product to all stores (excluding department stores), Note: Product that does not have a hygiene seal CANNOT be refunded.Please also note that items must be returned with all of the barcode tags intact.

If the packaging is damaged, or the product used and/or seal is missing the return cannot be accepted nor can an exchange be offered.  Your items should be in their original packaging. 

 

7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Your UK statutory rights are not affected by our returns policy

 

 

For your convenience, customers in the UK and Republic of Ireland can go to their nearest store to return an item, excluding those in department stores. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.

Republic of Ireland customers - Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

International customers - Please note: unfortunately we currently do not offer refunds or exchanges on items bought on our website to stores outside of the UK and Republic of Ireland. We are sorry for any inconvenience this may cause you


You can return an item by post within 14 days of receipt. Customers in the UK will receive a freepost returns label with their order.  International customers will not receive a freepost returns label and are required to return unwanted orders at their own cost.

Please see How do I return an item by post? in the Returns section of our FAQs for information on how to make a return by post. ,  

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Miss Selfridge. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services Team with your order number, postcode and new card details.

If you have any questions, please contact our Customer Services Team 

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code online if more than 14 days has passed since you received the items.  See How do I return an item by post? in the Returns section of our FAQs for information on how to obtain a Returns Authorisation Number. If you experience any difficulties with the online returns process please contact us at customer.service@missselfridge.com


Collect+ (for UK orders only)

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3800 local convenience stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.

Take your parcel to any of 3,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local Miss Selfridge store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.



We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost. Our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online. We are sorry for any inconvenience this may cause you.

Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.  Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.


Need to contact us?

You can call Customer Services between 9am and 9pm (GMT/BST) on week days and between 9am and 5.30pm at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

Australia, Austria, Belgium, Denmark, France, Germany, Italy, Finland, Greece, Netherlands, New Zealand, Norway, Sweden, Spain, Switzerland, and United States of America customers:+44 844 984 0263 (calls charged at national rate)

All other international customers: Please send your query to us by email at customer.service@missselfridge.com.



RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

 

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

 

RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE

Customers in the UK and EIRE can return these items to us using the freepost returns label enclosed with their order or download a freepost returns label here. Alternatively you can return them to our UK or EIRE stores (excluding those in department stores).  Refunds will be credited to your original method of payment.

International customers can only return these items by post.

For further information on how to return items by post please see How do I return an item by post? in the Returns section of our FAQs.


In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.  This right does not apply to the following items: (1) items that have been sealed for hygiene reasons (e.g make-up, underwear, swimwear or pierced jewellery) if the seal has been broken; (2) CDs and DVDs if the seal has been broken; and (3) items that have been made to the customer’s specification or that are personalised.  You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel follow the steps below:

1. Log into your account at Miss Selfridge, download the cancellation form provided in the “my account” section and include it with the items when you return them.  If you would like a copy of your form to be emailed to you once it has been submitted, select 'email me a copy'

We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our Standard Delivery option.  You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

 

Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.  Please see either UK Returns Policy or International Returns Policy (depending on where you are) for details.


For standard deliveries within the UK

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email. Please allow 36 hours from receipt of the email before tracking your order.

For nominated day deliveries within the UK

Log on to  www.hermes-europe.co.uk and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For overseas deliveries

Unfortunately we are unable to offer order tracking at this time.

 

Having trouble tracking your order? 

If you have any questions related to tracking your order please contact Customer ServicesPlease allow 5 working days before querying your order. We will check your order status and give you an update. 

 

Customer services opening times

Monday to Friday - 9am to 9pm (GMT/BST) (excluding UK bank holidays)

Saturday and Sunday - 9am to 7pm (GMT/BST)

 

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

 

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

 

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

 

ONLINE SHOPPING MADE SAFE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

Where Can I Use my Gift Card?

Your Gift Card can be used online or in any store (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK) excluding those within department stores. For full details, please click here to review our terms and conditions.

Can I use more than one Gift Card as a method of payment?

Yes, you can use up to 5 Gift Cards in any one transaction. Please retain the original gift card(s) when completing an order online as this may be required at a later date if you return your purchases.

When using gift cards in conjunction with other payment methods, the full value of the Gift Card will be taken first, and any remaining balance will be charged to your additional payment method.

How will I be refunded if I have paid with a Gift Card and debit/credit card?

The Gift Card will be credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase. 



We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

 

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.


UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

bin

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

Miss Selfridge is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.  

 

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK. 

 

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com

Any items ordered remain our property until we receive full payment.

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on feedback@missselfridge.com writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the contact us section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. Find out more about cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

This website uses cookies to collect information. Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit >www.allaboutcookies.org

 

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.

 We use cookies on this website for the following main purposes:

  • for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
  • to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
  • to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.  

 Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website.  Please go to How To Manage Cookies for information on how to manage and disable cookies.

 

Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:

Cookie name Cookie purpose
userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser    These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them.
_utma, _utmb, _utmc, _utmz    These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies never shows personal details from which your individual identity can be established.
_#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf    We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established.
_qsst, _qst, _qubitTracker cookies, _qPageNum_missselfridge    These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.
peerius_ct, peerius_rid, peerius_sess, peerius_user These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed
s_cc, s_sq, s_vi These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
s_campaign, s_ev20, _#tsa    These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.


Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

Some cookies may be set by third parties when you visit this website.  These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties.  These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

Business partner

Cookie purpose

Struq

Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

Criteo

Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting
http://www.criteo.com/us/privacy-policy
Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

ecustomeropinions.com

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

Awin1, Commission Junction, Linkshare, Zanox

These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us.






















Social buttons

If you 'share' missselfridge.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Flash cookies

We may display video content on missselfridge.com using Adobe Flash Player.  Adobe uses Flash cookies to improve your experience as a user.  If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings.  Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies.  Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

Checking which browser you use

If you are using a PC -go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:

Checking cookies - PCs

 

Microsoft Internet Explorer 6,7,8

- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

- Ensure that your Privacy level is set to Medium or below to enable cookies

 

Mozilla Firefox

- Go to 'Tools' and select Options

- Click the Privacy icon

- Click on Cookies and choose 'allow sites to set cookies'

 

Google Chrome

- Go to 'Tools' and select Options

- Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section

- Choose 'Allow local data to be set'

 

 

Checking cookies – Macs

Safari on OSX

- Click 'Safari' and select 'Preferences'  

- Click 'Security' then 'Accept cookies'

 

Mozilla and Netscape on OSX

- Click on 'Mozilla' or 'Netscape' and select 'Preferences'

- Find ‘Cookies’ under 'Privacy & Security'

- Select 'Enable cookies for the originating web site only'

 

Microsoft Internet Explorer on OSX

- Click 'Explorer' and select 'Preferences'

- Find 'Cookies' under ‘Receiving Files’

- Select 'Never Ask'  

 

Opera

- Click 'Menu' and select 'Settings'

- Select 'Preferences' and then 'Advanced'  

- Select 'Accept cookies'

If you are not happy with the way that we use cookies then you should delete missselfridge.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

Newsletter Sign-Up - Enjoy 10% off when you sign up to Style News Emails


1. This offer entitles customers who subscribe to Style News Emails to receive a 10% off online code to use on any one transaction.
2. This offer will expire as specified within the Welcome Newsletter
3. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotion. The discount cannot be used for the purchases of Gift Vouchers or Gift Cards.
4. Returned items will be refunded onto a Gift Card. No cash refund is available.
5. The discount is not available to employees of Arcadia Group Limited, BHS Limited or any other associated companies.
6. Miss Selfridge reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
7. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Arcadia Group Brands Limited Miss Selfridge registered no.237511 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

1. By entering the free prize draw (the "Prize Draw") you agree to these terms and conditions.

2. The Prize Draw is open to residents in the UK and Eire, but is not open to employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw. Late or incomplete entries will not be accepted.

3. To enter you must sign up and provide us with your details on the MissSelfridge.com Newsletter sign up page. Only one entry per person.

4. By entering this Prize Draw, you agree that your details including your email address/address may be used to keep you informed about Miss Selfridge promotions, products and news. Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties. For further details please see our online Privacy Policy.

5. The winner will be the first entry drawn at random by an independent person 24 hours after the competition closes. The winner will be notified in writing no later than two weeks after the draw. Miss Selfridge's decision is final. There will only be one winner.

6. There is one prize (the "Prize") of £250 worth of Miss Selfridge clothing (in the form of gift cards) to be chosen by the winner at any solus Miss Selfridge store (department stores/outlets are not included). The terms and conditions on the gift card shall apply.

7. If the Prize is not claimed within 3 months of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

8. Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Miss Selfridge reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

10. Winners details will be available for 2 weeks after the draw by sending a SAE to "£250 Wardrobe Prize Draw", Miss Selfridge Marketing at address below.

11. Miss Selfridge reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and exclusive jurisdiction of the English courts.

Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.



1. By completing the questionnaire (the “Questionnaire”) you will automatically be entered into the free prize draw (“Prize Draw”) and you agree to these terms and conditions.

2. This Prize Draw is open to residents of the British Isles aged 16 or over, except for employees of the Arcadia Group and BHS Limited, their families, agencies or anyone else associated with this Prize Draw.

3. The Prize Draw is run by the following Arcadia brands: Miss Selfridge, Wallis, Evans, Topshop, Topman, Dorothy Perkins, Burton (the “Brands”) and in conjunction with BHS Limited.

4. To enter you must register online at www.missselfridge.com/feedback provide us with your details and complete the Questionnaire.

5. This Prize Draw closes at 23:59 on the last day of each calendar month.  Only one entry per person per month.

6. One Apple iPad (the “Prize”) will be won each calendar month.  The Prize will be posted to the winner.

7. There will be one winner selected each calendar month from all of the entrants in that calendar month across all of the Brands. The winner will be drawn by an independent person at eDigitalResearch (our third party agent) on the first Monday of the calendar month following entry. The winner will be notified by telephone within 14 days of the draw in the relevant month. Arcadia’s decision will be final and no correspondence will be entered into. There will only be one winner every calendar month across all Brands.

8. If any winner fails to claim their Prize within 14 days of being notified, Arcadia reserves the right to award the Prize to an alternative winner. The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives.  Arcadia reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Arcadia may require.
10. Arcadia does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.  Entries must not be sent in through agents or third parties.

11 .By entering this Prize Draw, you agree that your details including your email address may be used to keep you informed about promotions, products and news of each Brand.  Arcadia complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with any third parties for Marketing purposes. Arcadia will pass your details onto eDigitalResearch, our third party agent, who will use the information purely for the purposes of the draw.  eDigitalResearch will not pass your information on to any third parties for marketing purposes.  By entering the Prize Draw you consent to us using your information as set out above and in accordance with our Privacy Policy.  For further details please see our online Privacy Policy at www.missselfridge.com

12. Winners’ details will be available for one month after the draw by sending a Stamped Addressed Envelope to: “Project Connect Free IPAD Prize Draw”, at the address below

13. Arcadia reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants)

14. These terms and conditions shall be governed by English law and the English Courts shall have exclusive jurisdiction to hear any disputes.
Promoter:  Arcadia Group Limited registered no. 237511. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Premium Competiton

UK PRIZE DRAW TERMS AND CONDITIONS

1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.

2. The Prize Draw is open to residents of the UK only (excludes Northern Ireland), aged 16 or over, except for employees of the Arcadia Group and BHS Limited, their families, agencies or anyone else associated with this Prize Draw. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

3. To enter you must fill in the competition form online at missselfridge.com/premiumcomp or in a participating store. Prize Draw opens at 00:01 on Wednesday 22nd October 2014 and closes at 23:59 on Wednesday 5th November 2014. Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted.

4. Only one entry per person. Any person found to be sending multiple entries will be ineligible. Miss Selfridge does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.

5. By entering this Prize Draw, you agree that your details, including but not limited to your email address, may be used to keep you informed about Miss Selfridge promotions, products and news. Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes unless you have given us permission to do so. For further details please see our online Privacy Policy at www.missselfridge.com.

6. The winner of the Prize Draw will be the first entry drawn at random on Thursday 6th November 2014. The winner will be notified by email by no later than Friday 7th November 2014. Miss Selfridge’s decision will be final and no correspondence will be entered into. There shall be one winner.

7. There is one prize (the “Prize”) to be won. The Prize shall consist of 1 £300 Miss Selfridge gift card (Gift Card terms and conditions apply).

8. If the Prize is not claimed within 2 day of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

9. Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Miss Selfridge reserves the right to substitute the Prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

10. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

11. Winner’s details will be available for 28 DAYS after the Closing Date by sending a SAE to Marketing Department, Miss Selfridge to the address below.

12. Miss Selfridge reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the event of a dispute.

Instore offer

Students receive 10% off purchases with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. We reserve the right to not accept ID that we deem invalid or fraudulent.

Online offer

NUS Cardholders, NUS Extra Cardholders and Irish Travel Cardholders receive 15% off purchases with a valid NUS, NUS Extra or Irish Travel card. To redeem the discount enter your student card number at the checkout. Discount is not available on giftcards or store card payments. We reserve the right to terminate this discount without notice. Discount is only valid for NUS, NUS Extra and Irish Travel cardholders and is non transferable.

UNiDAYS

1. To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 

2. All students who have been verified by completing the Unidays validation process and have placed an order using their unique code, will automatically have 15% discount applied to all Miss Selfridge products purchased online at www.missselfridge.com, for a limited time only.

3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 

4. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 

5. Cannot be used in conjunction with any other offer

6. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 

7. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 

8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. 

Student Beans

1. To redeem the 15% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 

2. All students who have been verified by completing the Student Beans validation process and have placed an order using their unique code, will automatically have 15% discount applied to all Miss Selfridge products purchased online at www.missselfridge.com,  for a limited time only.

3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 

4. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 

5. Cannot be used in conjunction with any other offer

6. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 

7. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 

8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. 

We would like to make our customers aware that Miss Selfridge does not participate in the Government's Workfare Scheme for unemployed people. 

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

 

Copyright © Miss Selfridge

This website is owned and operated by and the contract for any items ordered is with:

Miss Selfridge trading as Miss Selfridge Registered in England

Company No. 4250825

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

 

VAT No: GB169 0943 36

customerservice@missselfridge.com

Customer Service Telephone Number: 0844 984 0263 (calls charged at national rate)

 

Customer Services are available to help with your queries. Click here to contact us