test T&Cs - Miss Selfridge
This site ships to the United Kingdom

Terms and Conditions

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team atcustomer.service@missselfridge.com. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.



YOUR DELIVERY

We currently offer two UK delivery options: standard delivery and nominated day delivery.

UK Standard Delivery

We aim to deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5 working days to Northern Ireland and 7 working days to the Highlands and Islands and AB postcodes. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

*Please note we do not currently deliver to the Channel Islands and BFPO addresses.

UK Nominated Day Delivery

We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 6pm Monday - Friday, 2pm Sunday (GMT).

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.

All customers who select a nominated day delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, our couriers will also text you to advise an approximate time frame when they will be delivering your order

Our couriers typically deliver Monday to Friday, 8am - 7pm. Please note Saturday and Sunday are not classed as working days for standard deliveries. Saturday delivery is available on our nominated day delivery service.

International Delivery

Please refer to our Delivery Page here for more information.

 

DELIVERY GUIDE & COSTS

United Kingdom (including Isle of Man)

  • Standard: £4 delivery charge
  • Nominated Day: £5 delivery charge for Mon-Fri deliveries. £7.50 for Saturday delivery.
When was your order placed? Mainland UK Standard Delivery Day
Between 12pm Fri and 12pm Mon Wed or Thurs
Between 12pm Mon and 12pm Tues Thurs or Fri
Between 12pm Tues and 12pm Wed Fri or Mon
Between 12pm Wed and 12pm Thurs Mon or Tues
Between 12pm Thurs and 12pm Fri Tues or Wed

Please allow 5 working days before querying your order.

If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

UK Bank Holidays (if applicable): please allow an extra working day for both standard and nominated day deliveries.

International deliveries

For international delivery guides and costs, please refer to our International Delivery Page herePlease note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

We aim to deliver within 3-12 working days following the date your order is placed.

*Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.

Please note: We aim to deliver all mainland UK standard orders placed before 12pm within 3 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer.  If you have not received your delivery within 5 working days, please contact our Customer Services department. 

Deliveries to Northern Ireland and the Highlands and Islands will take longer to arrive.  We aim to deliver within 4 working days to Northern Ireland and 7 working days to the Highlands and Islands for all orders placed before 12pm.  During busy periods, please allow upto 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

Tracking Your Order

For nominated day deliveries within the UK

Log on to http://www.hdnl.co.uk/tracker.aspx and use the tracking number provided in your despatch email or click the link in your despatch email. Please allow 24 hours from receipt of the email before tracking your order.

For standard deliveries within the UK

Log onto www.hermes-europe.co.uk and use the tracking number and delivery postcode provided in your despatch email.  Please allow 36 hours from receipt of the email before tracking your order.

For Overseas Deliveries

Unfortunately we are unable to offer order tracking at this time.

Having trouble tracking your order?

Please allow 5 working days before querying your order. We will check your order status and give you an update. Email us at customer.service@missselfridge.com  with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Alternatively, you can call Customer Services between 9am and 9pm on week days (excluding UK bank holidays) and between 9am and 5.30pm at the weekend:

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

Australia, Austria, Belgium, Denmark, Italy, Finland, Greece, Netherlands, New Zealand, Norway, Sweden, Spain and Switzerland +44 844 984 0263 (calls charged at national rate)

All other international customers (including FranceGermany and United States): Please send your query to us by email at customer.service@missselfridge.com.

 

PRICE & PAYMENT OPTIONS

Payment Options

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

As a business we have international sale costs which are factored into the pricing of our items. Due to the range of lines we sell online and countries we offer delivery to, we are not able to adjust prices to suit each country we ship to. 

Further information for overseas customers:

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View our ).

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you made a purchase with a participating retailer on the Internet.

If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.

Online Protection Benefits

  • Shop online with added security and peace of mind.
  • Your personal password is linked to your card only, and not to your computer.
  • This security scheme will help to prevent unauthorised purchases.

How it works

When you reach the checkout process at Missselfridge.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all barcode tags intact.

For your convenience, UK and Republic of Ireland customers can go to your nearest Miss Selfridge store, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.

Please note International purchases can only be returned by post. Miss Selfridge stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any missselfridge.com purchases, without exception. We are sorry for any inconvenience this may cause you.

Republic of Ireland customers - please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.

Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.

When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.

If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Pleaseuse our store locator to find your closest store.

You can log in to your account here.

Download a return label here.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom and Republic of Ireland.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 5-7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from missselfridge.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

Please Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us atcustomer.service@missselfridge.com.

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

You can return these items to us using the returns label. Alternatively you can return them to our UK or Republic of Ireland stores (excluding those in department stores).

 

Collect+ (for UK orders only)

You can also return your order via the Collect+ service. Collect+ has parcel drop points in 3800 local convenience stores, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the prepaid label inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.
Take your parcel to any of 3,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

Please note: You cannot return a parcel via Collect+ to your local Miss Selfridge store.

You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.

 

Need to contact us?

You can call Customer Services between 9am and 9pm (GMT/BST) on week days and between 9am and 5.30pm at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

Australia, Austria, Belgium, Denmark, France, Germany, Italy, Finland, Greece, Netherlands, New Zealand, Norway, Sweden, Spain, Switzerland, and United States of America customers: +44 844 984 0263 (calls charged at national rate)

All other international customers: Please send your query to us by email at customer.service@missselfridge.com.


Exclusive Items

Exclusive items can only be returned to the website or the Oxford Circus store. Other stores will be unable to refund Exclusive items for you. Where an item is Exclusive it will be clearly stated within the product description.

Your UK statutory rights are not affected.


7 Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Your UK statutory rights are not affected by our returns policy.

 

PRODUCT INFORMATION

Please note selected beauty products can only be shipped to addresses within the United Kingdom. If this is the case it will be clearly stated within the product description.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you will see depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mispublished including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when an order is placed and the time when an order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions which may not be available on our website or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

 

PRIVACY POLICY STATEMENT

References in this Privacy Policy Statement to "we", "us" and "Miss Selfridge" are to Miss Selfridge Retail Limited.

At Miss Selfridge we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Miss Selfridge. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services division on customer.service@missselfridge.com  writing "unsubscribe" in the subject heading; or
  • call our customer services division - see the Contact Us section; or
  • write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Miss Selfridge Retail Limited is a registered data controller under the Data Protection Act 1998 (the "Act") with licence no. Z1399405. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Miss Selfridge. We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Sale of assets

In the unlikely event that Miss Selfridge or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 

WEEE COMPLIANCE

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

The UK WEEE regulations came into effect from 2007.

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

Symbol

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit 

www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

CONTACT US

If your query relates to an order or feedback regarding this site then click here or call us between 9am and 9pm (GMT/BST) week days, or between 9am and 5.30pm at the weekend (excluding UK bank holidays):

UK customers: 0844 984 0263 (calls charged at national rate)

Republic of Ireland customers: +44 870 606 9666 (calls charged at national rate)

Australia, Denmark, New Zealand, Norway, Sweden: +44 844 984 0263 (calls charged at national rate)

All other international customers: Please send your query to us by email at customer.service@missselfridge.com.

If your query is regarding a store, UK and Irish customers please contact Retail Customer Services on +44 [0]845 121 4517. Monday Friday 9 am - 6.30 pm, (Wed 9.30 am opening)

  • Sat 9 am - 5.30 pm
  • Sunday and Bank Holidays 10 am - 4 pm

Alternatively email on customer.service@missselfridge.com.

Times quoted in this Privacy Policy are Greenwich Mean Time or British Summer Time (as applicable).

For security reasons we are unable to deal with Arcadia Store card queries via email.

 

FREE UK & WORLDWIDE DELIVERY OVER £60

Free UK and Worldwide delivery on all orders over £60 will be automatically applied at the shopping bag. Applies to standard delivery only. This offer is valid in conjunction with other offers and can be used more than once. Miss Selfridge reserves the right to end or amend this offer at any time.

FREE DELIVERY OFFERS

Any "free delivery offers" are subject to Miss Selfridge's right to do the following at any time: (i) cancel the offer, (ii) cancel or refuse any individual's right to benefit from it and (iii) amend the terms and conditions of the offer.

 

WIN AN IPAD 

1.By completing the questionnaire (the “Questionnaire”) you will automatically be entered into the free prize draw (“Prize Draw”) and you agree to these terms and conditions.
2.This Prize Draw is open to residents of the British Isles aged 16 or over, except for employees of the Arcadia Group and BHS Limited, their families, agencies or anyone else associated with this Prize Draw.
3.The Prize Draw is run by the following Arcadia brands: Miss Selfridge, Wallis, Evans, Topshop, Topman, Dorothy Perkins, Burton (the “Brands”) and in conjunction with BHS Limited.
4.To enter you must register online at www.missselfridge.com/feedback provide us with your details and complete the Questionnaire. 
5.This Prize Draw closes at 23:59 on the last day of each calendar month.  Only one entry per person per month.
6.One Apple iPad (the “Prize”) will be won each calendar month.  The Prize will be posted to the winner.
7.There will be one winner selected each calendar month from all of the entrants in that calendar month across all of the Brands. The winner will be drawn by an independent person at Edigital (our third party agent) on the first Monday of the calendar month following entry. The winner will be notified by telephone within 14 days of the draw in the relevant month. Arcadia’s decision will be final and no correspondence will be entered into. There will only be one winner every calendar month across all Brands.
8.If any winner fails to claim their Prize within 14 days of being notified, Arcadia reserves the right to award the Prize to an alternative winner. The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives.  Arcadia reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.
9.By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Arcadia may require.
10.Arcadia does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry.  Entries must not be sent in through agents or third parties.
11.By entering this Prize Draw, you agree that your details including your email address may be used to keep you informed about promotions, products and news of each Brand.  Arcadia complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with any third parties for Marketing purposes. Arcadia will pass your details onto Edigital, our third party agent, who will use the information purely for the purposes of the draw.  Edigital will not pass your information on to any third parties for marketing purposes.  By entering the Prize Draw you consent to us using your information as set out above and in accordance with our Privacy Policy.  For further details please see our online Privacy Policy at www.missselfridge.com
12.Winners’ details will be available for one month after the draw by sending a Stamped Addressed Envelope to: “Project Connect Free IPAD Prize Draw”, at the address below
13.Arcadia reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants)
14.These terms and conditions shall be governed by English law and the English Courts shall have exclusive jurisdiction to hear any disputes.
Promoter:  Arcadia Group Limited registered no. 237511. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

STUDENT DISCOUNT

Instore offer

1. By using the 10% student discount (the "Discount") you agree to these terms and conditions. 

2. All students with a valid student card are entitled to a 10% discount off all Miss Selfridge products purchased at any Miss Selfridge store in the UK.

3. To claim the Discount, students are required to show a valid student card at the checkout instore. 

4. The Discount is not exchangeable for cash. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount is not available on gift cards or store card payments. 

5. Miss Selfridge reserves the right not to accept ID that they deem invalid or fraudulent.

6. Miss Selfridge reserves the right to (i) cancel this offer; (ii) cancel or refuse any individual's benefit from it; and (iii) amend these terms and conditions.

7. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

Online offer
1. By using the 10% student discount (the "Discount") you agree to these terms and conditions. 

2. All students with a valid NUS/NUS Extra card are entitled to a 10% discount off all Miss Selfridge products purchased online at www.MissSelfridge.com 

3. To claim the Discount, students are required to enter a valid NUS/NUS Extra card number at the online checkout.

4. The Discount is not exchangeable for cash. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount is not available on gift cards or store card payments. 

5. Miss Selfridge reserves the right to (i) cancel this offer; (ii) cancel or refuse any individual's benefit from it; and (iii) amend these terms and conditions.

6. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

UNiDAYS

1. To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 

2. All students who have been verified by completing the Unidays validation process and have placed an order using their unique code, will automatically have 10% discount applied to all Miss Selfridge products purchased online at www.missselfridge.com, between 00:01am GMT on 14th November 2012 and 11.59pm GMT on 31st August 2013 inclusive. 

3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 

4. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 

5. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 

6. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 

7. Promoter:  Arcadia Group Brands Limited trading as Miss Selfridge (registered no. 4251393). Registered office: Colegrave House, 70 Berners Street, London W1T 3NL. 

 

NEWSLETTER FREE PRIZE DRAW

1. By entering the free prize draw (the "Prize Draw") you agree to these terms and conditions.

2. The Prize Draw is open to residents in the UK and Eire, but is not open to employees of the Arcadia Group, their families, agencies or anyone else associated with this Prize Draw. Late or incomplete entries will not be accepted.

3. To enter you must sign up and provide us with your details on the MissSelfridge.com Newsletter sign up page. Only one entry per person.

4. By entering this Prize Draw, you agree that your details including your email address/address may be used to keep you informed about Miss Selfridge promotions, products and news. Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties. For further details please see our online Privacy Policy.

5. The prize draw will close at midnight 30th April 2012. The winner will be the first entry drawn at random by an independent person 24 hours after the competition closes. The winner will be notified in writing no later than two weeks after the draw. Miss Selfridge's decision is final. There will only be one winner.

6. There is one prize (the "Prize") of £500 worth of Miss Selfridge clothing (in the form of gift cards) to be chosen by the winner at any solus Miss Selfridge store (department stores/outlets are not included). The terms and conditions on the gift card shall apply.

7. If the Prize is not claimed within 3 months of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

8. Prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. Miss Selfridge reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

10. Winners details will be available for 2 weeks after the draw by sending a SAE to "£500 Wardrobe Prize Draw", Miss Selfridge Marketing at address below.

11. Miss Selfridge reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by English law and exclusive jurisdiction of the English courts.

Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

GOVERNMENT WORKFARE SCHEME

We would like to make our customers aware that Miss Selfridge does not participate in the Government's Workfare Scheme for unemployed people. 

TERM TIME TREAT PRIZE DRAW

1. By signing up to the Miss Selfridge newsletter emails in-store or online at www.missselfridge.com/termtimetreat you agree to the following Terms and Conditions. Miss Selfridge newsletter emails are open to residents worldwide. 

2. By signing up, you agree that your details including your email address and postal address may be used to keep you informed about Miss Selfridge promotions, products and news.  Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes.  For further details please see our online Privacy Policy at www.missselfridge.com/terms.

3. When you sign up to receive Miss Selfridge newsletter emails in store or online at www.missselfridge.com/termtimetreat between the 16 January 2013 and 30 January 2013 you will also automatically be entered into the Miss Selfridge one off free prize draw "Term Time Treat" (the "Prize Draw"). The Prize Draw is open to residents of the UK and Eire aged 16 or over that are Students carrying a valid NUS card, excluding employees of the Arcadia Group or BHS Limited, their families, agencies or anyone else associated with this Prize Draw.  If you are under 18, you must obtain consent from your parent or guardian to enter the Prize Draw. By signing up to receive the newsletter emails you confirm that you have this consent. Entries can be made between 16 January 2013 and 30 January 2013 only. Last entries can be made in-store at store closing time in the store in which you are entering on 30 January 2013. Last entries can be made online at  11.59pm GMT on the 30 January 2013. No entries made after this time will be entered into the Prize Draw.

4. Customers may only sign up to Miss Selfridge newsletter emails once, and a submission to the Prize Draw will not apply to recurring entrants.  Incomplete, illegible or defaced entries will not be accepted.

5. One winner will be drawn at random by an independent person. The winner will be notified by email no later than one week after the closing date. Miss Selfridge's decision will be final.

6. There is one prize only (the "Prize"). The Prize consists of a £600 Miss Selfridge gift card. Gift card terms and conditions apply.

7. If the Prize is not claimed within two weeks of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

8. Prize is non transferable, non refundable and non negotiable. There is no cash alternative. Miss Selfridge reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

9. By signing up to the Miss Selfridge email newsletter online at www.missselfridge.com/termtimetreat or in store the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

10. Winner’s details will be available for two weeks after the draw by sending a SAE to Miss Selfridge, Marketing at the address below. 

11. Miss Selfridge reserves the right to (i) cancel Prize Draw, (ii) refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  

12. These terms and conditions shall be governed by English law and the exclusive jurisdiction of the English courts.

13. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 

 

FROM PARIS WITH LOVE PRIZE DRAW

1. By entering the free 'From Paris With Love' prize draw (the “Prize Draw”) you agree to these terms and conditions.

2. This Prize Draw is open to residents of the UK aged 16 or over, except for employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with this Prize Draw. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Prize Draw. By entering into the Prize Draw you confirm that you have this consent.

3. To enter you must provide us with your details online at www.missselfridge.com between 00:00:01 (GMT) on 22 January 2013 and 23:59:59 (GMT) on 13 February 2013 (the "Closing Date"). Only one entry per person.  Miss Selfridge does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late or incomplete entries will not be accepted. 

4. By entering this Prize Draw, you agree that your details including your email address may be used to keep you informed about Miss Selfridge promotions, products and news. Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes unless you have given us permission to do so.  For further details please see our online Privacy Policy at www.missselfridge.com.

5. The winner will be the first entry drawn at random (by an independent person) within 1 week of the Closing Date. The winner will be notified by email by no later than 20 February 2013. Miss Selfridge’s decision will be final and no correspondence will be entered into. There will only be one winner.

6. The winner will receive the following prize (the “Prize”):

Return standard-class Eurostar tickets for the winner and a guest from London St Pancras International to Paris Gare du Nord International;

Two nights accommodation in a twin or double room for the winner and their guest in a B&B in Paris (to be chosen at Miss Selfridge's sole discretion); 

£300 spending money; and

A £150 Miss Selfridge Gift Card to buy an outfit from the From Paris With Love collection.

7. Gift card terms and conditions apply. The winner and their guest will be responsible for all expenses not specified in the Prize description above, including transfers to and from St Pancras International and travel in Paris.

8. If the winner is under 18, the guest accompanying the winner must be aged 18 or over.

9. Miss Selfridge will contact the winner by email to arrange booking the travel and accommodation for the trip. The travel and accommodation must be booked by 31 June 2013 and the winner and their guest must depart on the trip before 31 July 2013. Once booked the travel and accommodation is non-changeable. A valid passport must be held by the winner and their guest and full passport details provided at the time of booking.

10. If the Prize is not claimed within 7 days of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

11. Prize is non transferable, non refundable and non negotiable. There is no cash alternative.  Miss Selfridge reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

12. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

13. Winner’s details will be available for 30 days after the draw by sending a SAE to Miss Selfridge From Paris With Love Prize Draw, Miss Selfridge Marketing, at the address below.

14. Miss Selfridge reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the case of a dispute.

15. Promoter:  Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

WIN 2 TICKETS TO THE BRIT AWARDS

1. By entering the free prize draw (the “Prize Draw”) you agree to these terms and conditions.

2. This Prize Draw is open to residents of UK and Eire aged 16 or over, except for employees of the Arcadia Group and Bhs Limited, their families, agencies or anyone else associated with this Prize Draw. If you are under 18, you must obtain consent from your parent or guardian to enter this Prize Draw. By entering the Prize Draw you confirm that you have consent.

3. To enter you must either complete the entry form online at www.missselfridge.com or complete the entry form in-store at a Miss Selfridge store.  Prize Draw opens online at 00:00:00 GMT on Monday 4 February 2013 and in-store at individual store opening times on Monday 4 February 2013 and closes online at [23:59:59] on 10 February 2013 and in-store at individual store closing times on 10 February 2013 (the “Closing Date”).  Only one entry per person.  Miss Selfridge does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted. 

4. Miss Selfridge complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.  We will not share your information with third parties for marketing purposes unless you have given us permission to do so.  For further details please see our online Privacy Policy at www.missselfridge.com.

5. The winner will be the first entry drawn at random (by an independent person) on 11 February 2013.  The winner will be notified by email on 11 February 2013. Miss Selfridge’s decision will be final and no correspondence will be entered into. There will only be one winner.

6. There is one prize (the “Prize”) of:

(1) A BRIT Awards Diamond Package which includes:

Two tickets for the BRIT Awards (1 for the winner and 1 for their guest) with Level 1 seating during the live Awards

Winner and their guest will enter the venue through the bespoke BRIT's Red Carpet arrivals area.

Winner and their guest will attend a Champagne reception.

Winner and their guest will attend a pre-Awards 3 course dinner within the BRIT's VIP Club. Artists and guests dining in this area will be privy to unique moments and presentations prior to the live Awards.

Access to the Official BRIT Awards After Party for the winner and their guest; and

(2) 2 £250 Miss Selfridge gift cards for the winner. Gift card terms and conditions apply. 

7. The dress code for the event is glamorous (black tie attire is not required and no jeans are permitted). The BRIT Awards are held on Wednesday 20 February 2013. If the Prize is not claimed within 48 hours of the winner being notified, Miss Selfridge reserves the right to award the Prize to an alternative winner.

8. Prize is non transferable, non refundable and non negotiable. There is no cash alternative.  Miss Selfridge reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

9. By entering the Prize Draw the winner agrees to participate in such promotional activity and material as Miss Selfridge may require.

10. Winner’s details will be available for 1 month after the draw by sending a SAE to Miss Selfridge Marketing at the address below.

11. Miss Selfridge reserves the right to (i) cancel this Prize Draw, (ii) cancel or refuse any individual’s entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants).  These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction in the case of a dispute.

12. Promoter:  Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement

MISSSELFRIDGE.COM shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of MISSSELFRIDGE.COM.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites, which are not under our control. When you activate any of these you will leave the MISSSELFRIDGE.COM website and we have no control over and will accept no responsibility or liability in respect of the material on any website, which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Miss Selfridge Retail Limited

This website is operated by:

Miss Selfridge Retail Limited

Registered in England
Company No.4250825

Registered address:

Colegrave House,
70 Berners Street,
London W1T 3NL

VAT No: GB169 0943 36