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Welcome to the missselfridge.com terms and conditions, which apply to all items ordered from missselfridge.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. 

Before placing an order, if you have any queries relating to these terms and conditions, please try using our FAQs or contact our Customer Services team.

 

Click here to read Delivery information.

Click here to read Returns information.

All brands bought online can only be returned via the warehouse, and cannot be accepted in-store. 

For us to accept your return, please make sure your order is in a new saleable condition, with all tags and labels still attached - they need a new home, after all. Please be careful about trying on items with make-up/fake tan - we can't accept returns that have been stained, so take a little precaution. For health reasons, we cannot accept returns of any swimwear which has had the hygiene seal removed (for obvious reasons!).

 

If we feel that your items have definitely been worn, we can't accept your returns, so be nice - good karma and all that ;)

 

To return an item, simply complete the returns form enclosed with your order. If you have lost the returns form or didn’t receive it, please contact us to request a replacement via email. Our returns address can be found on the form.

Lingerie not fitting right? We totally understand how crucial the fit is so we're happy to refund you as long as the item is returned in its original condition and packaging, with all labels attached.

We also understand you're gonna wanna try it on. That's cool - just make sure you try briefs on over your your own underwear on clean, lotion-less skin. We may refuse returns where it's obvious this hasn't been done. No one wants to wear someone else's lingerie, obvs ;) 

Click here to read information on Tracking your order.

 

 

We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China Union Pay.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

 

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

 

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy)

 

 ONLINE SHOPPING MADE SAFE

 

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.  Please click here to find more information and how to register your card.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

 

Where Can I Use my Gift Card?

Your Gift Card can be used online or in any store (Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis in the UK) excluding those within department stores. For full details, please click here to review our terms and conditions.

Can I use more than one Gift Card as a method of payment?

Yes, you can use up to 5 Gift Cards in any one transaction. Please retain the original gift card(s) when completing an order online as this may be required at a later date if you return your purchases.

When using gift cards in conjunction with other payment methods, the full value of the Gift Card will be taken first, and any remaining balance will be charged to your additional payment method.

How will I be refunded if I have paid with a Gift Card and debit/credit card?

The Gift Card will be credited first, with the remaining balance being credited to the debit/credit card used at the time of purchase. 

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFRIM & PAY’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

 

    * The product ordered being unavailable from stock

    * Our inability to obtain authorisation of payment

    * The identification of an error within the product information, including price or promotion

    * If we suspect any fraudulent activity

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in stores. Additionally, some website promotions may not be available to customers in particular jurisdictions.

 

UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289)

 

So that you can get your old electrical products recycled, Arcadia have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distributor Take Back Scheme (DTS).

 

UK households dispose of over 1.2 million tonnes of electrical and electronic waste every year. This is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Much of the UK's electronic waste ends up in landfill sites, where toxins put communities at risk.

 

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

bin

Not all council sites are suitable to collect all types of waste electrical goods. To find out your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk

Please remember to have your postcode to hand.

 

Miss Selfridge is committed to reducing the impacts of its packaging on the environment. Our aim is to reduce our production of packaging waste, maximise recycling and reduce disposal to landfill as far as reasonably possible.  

 

We take our environmental responsibilities very seriously and aim to continually reduce the impacts of our waste on the environment. We are a registered business under the UK’s Packaging Regulations and contribute toward the recycling of packaging waste arising in the UK. 

 

Where possible, we will encourage our customers to recycle their own waste. For further information on how you can help to recycle more and where you can recycle your waste, please visit www.recyclenow.com

Any items ordered remain our property until we receive full payment.

We are committed to maintaining your privacy.  For details about what information about you that we collect and how we use it, please see our Privacy Policy.

For full information on our Cookie Policy please click here.

 

 

 

Terms and Conditions


1. For the purposes of these terms and conditions, prize draws and competitions shall
together be referred to as “Promotion(s)”. By entering the Promotion you agree to these
terms and conditions.


2. The Promotion is open to residents of the UK aged 16 or over (unless otherwise stated in
the Promotion Rules) except for employees of the Arcadia Group, their families, agencies or
anyone else associated with the Promotion. If you are under the age of 18, you must obtain
consent from your parent/guardian to enter the Promotion. By entering into the Promotion
you confirm that you have this consent.


3. Please see the Promotion Rules for details on how to enter, the opening date and the
closing date. If a promotion Entries must not be sent in through agents or third parties.
Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry
requires any action on any social media channel, you must be registered on the social
media channel in order to enter the Promotion. If the Promotion is running in-store, the
Promotion will only be open during store opening hours.


4. The number of winners and the basis upon which they shall be chosen is set out in the
Promotion Rules. The winner(s) will be notified by phone, email or private message on
social media (as applicable depending upon the entry method) within a maximum of 7 days
of being chosen. The Promoter’s decision will be final and no correspondence will be
entered into.

 

5. The number of prizes and the details of the prize(s) is set out in the Promotion Rules.

 

6. If the prize includes travel the following shall apply (unless stated otherwise in the
Promotion Rules):

 

a. All travel shall be economy class. All flights shall depart from a London airport of
the Promoter’s choice. Travel to and from the airport will not be included in the
prize.

 

b. All hotels shall be 4* and all rooms shall be twin rooms on a bed & breakfast basis.

 

c. The winner(s) (and any travel companion(s)) may be required to provide
appropriate government issued photo identification (such as a valid passport) at the
time of travel, and are solely responsible for determining and obtaining all
necessary travel documents and complying with all other travel requirements. No
changes will be made to travel itinerary or other travel details once any portion of
travel arrangements have been made, except at the Promoter’s sole discretion. The
Promoter is not responsible for changes in schedule or for any expenses incurred as
a consequence of flight cancellation/delay.

 

d. The winner must bring a credit card for settlement of incidentals not included in
the prize and the winner shall be responsible for all expenses not specified in the
Promotion Rules.

 

e. If the winner is under 18 years of age, the winner must be accompanied by a
responsible adult for the duration of the prize. In these circumstances, the
accompanying adult will be responsible for all expenses not specified in the
Promotion Rules.

 

7. If the prize includes a gift card then gift card terms and conditions apply.

 

8. If your entry to the Promotion is a creative work (including but not limited to a photograph,
quote, poem, drawing, slogan or design) (“Entry”) then:

 

a. you will retain the rights of ownership in your Entry. However, in consideration of
the Promoter providing the Promotion, you will grant the Promoter a worldwide,
irrevocable, royalty-free licence to use your Entry in any of the Promoter’s
publications, websites, promotional activities and any other materials, for 50 years
from the closing date of the Promotion. To the maximum extent permitted by law,
you hereby agree to waive all, and agree not to assert any, of your moral rights (or
similar rights) wherever in the world arising which relate to your Entry. All material
submitted becomes the sole property of the Promoter and will not be returned.

 

b. All Entries must be your own work and must not have been published elsewhere or
have won a prize in any other similar promotion. It is your responsibility to ensure
that any Entry does not infringe the intellectual property rights or other rights of
any third party or any laws. You warrant that the Entry is your own work and that
you own the intellectual property rights in it.

 

9. You must not post violent, nude, partially nude, discriminatory, unlawful, infringing,
hateful, pornographic, sexually suggestive or other inappropriate (at Promoter’s sole
discretion) pictures on any social media platform or website. Promoter may, but has no
obligation to, remove pictures that Promoter determines in its sole discretion violates these
Terms and Conditions.

 

10. Unless otherwise stated in the Promotion Rules, the prize must be claimed within 7 days of
the winner being notified. If the winner fails to claim their prize within this time period
then the Promoter reserves the right to award the prize to an alternative winner.

 

11. The prize is non-transferable, non-refundable and non-negotiable. There is no cash
alternative. The Promoter reserves the right to substitute the prize (or any part thereof)
for one of its choosing which has a value the same or greater than the original prize in the
event of circumstances outside of its control.

 

12. By entering this Promotion, and consenting at the point of entry, you agree that your
details, including but not limited to your email address, may be used to keep you informed
about the Promoter’s promotions, products and news and will be used in accordance with
the Promoter’s privacy policy. The Promoter complies with the standard procedures laid
down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to
ensure that the personal information you give us is kept secure and processed fairly and
lawfully. The Promoter will not share your information with third parties for their
marketing purposes unless you have given permission for the Promoter to do so. For further
details please see the Promoter’s privacy policy available on its website.

 

13. By entering the Promotion the winner(s) agrees to participate in such promotional activity
as the Promoter may require.

 

14. In no circumstances is a Promotion in any way sponsored, endorsed, administered by or
associated with Twitter, Facebook, Instagram, Pinterest or any other social media channel.

 

15. The first name, surname and county of the winner(s) will be available for 28 days after the
closing date and can be requested by sending a stamped addressed envelope to the
Promoter at the address below and using the name of the Promotion as set out in the
Promotion Rules as a reference.

 

16. The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any
individual’s entry, and (iii) amend these terms and conditions (and will use reasonable
endeavours to notify changes to entrants and potential entrants). These terms and
conditions shall be governed by English law and the English courts shall have exclusive
jurisdiction in the event of a dispute.

 

17. Promoter: Miss Selfridge Retail Limited. Company no. 4251393. Registered office address:
Colegrave House, 70 Berners Street, London, W1T 3NL.

Terms and Conditions

UK Newsletter sign up offer. 

Enjoy a discount code when you sign up to emails for the first time.

  1. This offer entitles customers who subscribe to Miss Selfridge marketing emails to receive a 25% or 20% off online code to use on any one transaction on the UK Miss Selfridge website, www.missselfridge.com.
  2. Marketing email sign up discount codes will take 25% off your order until 00.00.00 GMT+1 on 2nd November 2018. 
  3. From at 00.00.01 GMT+1 on 2nd November 2018, marketing email sign up discount codes will take 20% off your order.
  4. Codes are unique to each customer and can be used one time only.  Redeem online by entering the code at checkout.
  5. This discount can only be used by the recipient and is not transferable. Only one discount accepted per transaction.
  6. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
  7. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
  8. The discount is not available to employees of Arcadia Group Limited, or any other associated companies.
  9. Miss Selfridge reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
  10. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  11. Promoter: Arcadia Group Brands Limited Miss Selfridge registered no.237511 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

 

TERMS AND CONDITIONS
1. This discount entitles you to receive up to 30% off selected items on the Miss Selfridge website, www.missselfridge.com.
2. Prices as shown on the website already have up to 30% discount applied
3. Valid from 00:00:00 GMT+1 on Wednesday 17th October 2018 until 00:00:00 GMT+1 on Monday 5th November 2018.
4. This discount can only be used by the recipient and is not transferable.
5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
6. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
7. Miss Selfridge reserves the right to withdraw this offer at any time.
8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

UK Welcome Back Offer
1. This discount entitles some Miss Selfridge marketing email subscribers to receive 30% off any items on the UK Miss Selfridge website, www.missselfridge.com.
2. Eligible subscribers will receive their code in a Miss Selfridge marketing email.
3. Codes are unique to each customer and can be used one time only. Redeem online by entering the code at checkout.
4. The code is single use per customer and cannot be used in store.
5. This discount can only be used by the recipient and is not transferable. Only one discount accepted per transaction.
6. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
7. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
8. The discount is not available to employees of Arcadia Group Limited, or any other associated companies.
9. Miss Selfridge reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).
10. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
11. Promoter: Arcadia Group Brands Limited Miss Selfridge registered no.237511 Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.

TERMS AND CONDITIONS
1. This discount entitles you to receive up to 30% off selected on the UK, Euro and US, Miss Selfridge website: www.missselfridge.com.
2. Prices as shown on the website already have up to 30% discount applied
3. Valid from 00:00:00 GMT+1 on Thursday 27th November 2018 until 00:00:00 GMT+1 on Tuesday 11th December 2018.
4. This discount can only be used by the recipient and is not transferable.
5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
6. Discount is redeemable in store. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
7. Miss Selfridge reserves the right to withdraw this offer at any time.
8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

TERMS AND CONDITIONS
1. This discount entitles you to receive up to 50% off everything on the Miss Selfridge website, www.missselfridge.com.
2. Prices as shown on the website already have up to 50% discount applied
3. Valid from 00:00:00 GMT+1 on Friday 30th November 2018 until 00:00:00 GMT+1 on Sunday 2nd December 2018
4. This discount can only be used by the recipient and is not transferable.
5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
6. This promotion is online only. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
7. Miss Selfridge reserves the right to withdraw this offer at any time.
8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

 
 

TERMS AND CONDITIONS

  1. The dropping discount promotion entitles you to receive 30%, 25%, 20% or 15% off in one transaction on full priced items on the UK Miss Selfridge website, www.missselfridge.com. Discount cannot be used in-store.
  2. Redeem online by entering the code LIKEITSHOT at the checkout.
  3. Discount will be dropping throughout the day and will be valid from 12:00:01 GMT on Tuesday 4th December 2018 to 12:59:59 GMT on Wednesday 5th December 2018.
  4. This discount can only be used by the recipient and is not transferable. Only one discount accepted per transaction.
  5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
  6. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
  7. Miss Selfridge reserves the right to withdraw this offer at any time.
  8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

TERMS AND CONDITIONS
1. This discount entitles you to receive 60% off selected items on the Miss Selfridge website, www.missselfridge.com. This promotion is online only.
2. Prices as shown on the website already have the 50% discount applied.
3. Valid from 00:00:00 GMT+1 on Thursday 6th December 2018 to 00:00:00 GMT+1 on Friday 7th December 2018.
4. This discount can only be used by the recipient and is not transferable.
5. Discount cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash.
6. Discount cannot be used for the purchase of gift cards, gift vouchers or for paying store card accounts. Normal refund policy applies.
7. Miss Selfridge reserves the right to withdraw this offer at any time.
8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London W1T 3NL.

TERMS AND CONDITIONS:

  1. This voucher entitles you to receive 20% off when you spend £50 or more in one transaction at Miss Selfridge online.
  2. Redeem online by visiting the URL www.missselfridge.com and entering the code SHOPIT20 at checkout. This promotion is not redeemable in store.
  3. Valid from 00:00:01 GMT on Friday 7th December 2018 until 23:59:59 on Monday 10th December 2018.
  4. This voucher can only be used by the recipient and is not transferable. Only one voucher accepted per transaction.
  5. Voucher cannot be used in conjunction with any other offer or promotion (including but not limited to student discount) and cannot be exchanged for cash.
  6. Voucher cannot be used for the purchase concession items, gift cards or for paying store card accounts. Normal refund policy applies.
  7. Miss Selfridge reserves the right to withdraw this offer at any time.
  8. Promoter: Miss Selfridge registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, London, W1T 3NL.


 

GENERAL DETAILS

Promotion Name and Description

Urban Decay and Miss Selfridge joint prize draw

 

Promoter

Urban Decay, a trading division of L’Oréal UK Limited, 255 Hammersmith Road, London, W6 8AZ

Miss Selfridge Retail Limited. Colegrave House, 70 Berners Street, London, W1T 3NL

Entry Open Date

12:00 06/12/2018 UK time

Entry Closing Date

23:59 31/12/2018 UK time

Promoter’s Privacy Policy

https://www.urbandecay.co.uk/en_GB/privacy-policy/privacy-policy.html

ENTRY

Eligibility

UK, ROI and NI residents aged 16 + only

 

How to Enter Requirements

Enter your name and email address at [https://www.reg-event.com/ud_missselfridge]

 

By entering this information in accordance with the above entrance criteria, entrants agree to be automatically entered into the prize draw and abide by these Terms and Conditions (as set out in this table and the General Terms and Conditions below).

 

Entry forms that are not fully completed will be disqualified.

 

PRIZE DETAILS

Major Prize

A £500 Miss Selfridge voucher (voucher Ts & Cs apply) and an Urban Decay goody bag containing the following products: nine eyeshadow palettes (Naked 1 (12 x 1.3g), Naked Palette 2 (12 x 1.3g), Naked 3 (12 x 1.3g), Naked Smoky (12 x 1.3g), Naked Heat (12 x 1.3g), Naked Cherry (12 x 1.1g), Elements Palette (12 x 0.9 plus 6 x 0.7g), Born To Run (8 x 0.8g) & Backtalk (8 x 1.4g plus 4 x 4g)), All Nighter Setting Spray (118 ml), Quick Fix Prep Spray (118 ml), Vice Lipstick (3.4g), Lo-Fi Lip Mouse (3.5g), Hi-Fi Shine Lip Gloss (7.0ml), Eyeshadow Primer Potion (10ml), 24/7 Glide On Eye Pencil (1.2g) and Perversion Mascara (12ml).

 

All Urban Decay products are full size.

 

Number of Major Prize Winner(s)

One

Runner-up Prize

Not Applicable

Number of Runner-Up Prize Winner(s)

Not Applicable

DRAW DETAILS

Prize Draw Date

02/01/2019

Notification of Winner(s)

Winner(s) are selected at random and will be notified via email by 07/01/2019.

DELIVERY AND WINNER DETAILS

Prize Delivery

Please allow up to 30 days from the date the winner supplies details for delivery of the prize.

 

Entry and eligibility

  1. Entries must be received between the Entry Open Date and the Entry Closing Date.
  2. The prize draw is free to enter and no purchase is necessary.
  3. Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
  4. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
  5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
  6. Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to Promoter’s competitor brands or that show any intention of promoting any brand other than Promoter brand.

Prize fulfilment and disqualification

  1. Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
  2. A winner forfeits their prize and Promoter reserves the right to select at random an alternative winner if:

(a)  within 3 weeks of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or
(b)  if a prize is rejected or returned undeliverable; or
(c)  if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

  1. Promoter reserves the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter into disrepute.
  2. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
  3. The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at 255 Hammersmith Road, London, W6 8AZ, referencing the Promotion Name.

Personal Information

  1. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
  2. Any personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with Promoter’s Privacy Policy and these Terms. By entering the prize draw, entrants acknowledge that their information may be used by the Promotor and its suppliers to administer the promotion. The Promotor may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this or the Promoter has another lawful basis for the communication.

Use of Entry Content

  1. Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter's websites, third party websites (including Facebook, Instagram, Twitter and YouTube), newsletters and e-newsletters.
  2. Accordingly entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in this competition and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.

Limitation of Liability

  1. Neither Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes unless you suffer personal injury or death as a result of the Promoter's negligence. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this prize draw.

Website Specific Terms and App Specific Terms

  1. Entrants must have internet access to be eligible.
  2. By entering this prize-draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions. If the How to Enter Requirements require entrants to use the Promoter’s website, entrants must read and accept the Promoter’s website Terms and Conditions and read the Privacy Policy to be eligible. If the How to Enter Requirements require entrants to download and use an app created by the Promoter, entrants must read and accept the app Terms and Conditions to be eligible. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of these aforementioned terms.

General Terms

  1. Promoter’s decision is final and no correspondence will be entered into.
  2. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
  3. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

#YesMissSelfie Terms and Conditions

 

By responding #YesMissS you agree to the following:

 

  1. You grant Miss Selfridge Retail Limited (“MS”) a royalty free, perpetual, worldwide licence to use your social media handle and your social media photograph(s) and in relation to which you have responded #YesMissS (the “Photos”) on missselfridge.com, in MS stores (both bricks and mortar and online including but not limited to solus stores, franchise stores, wholesale stores and store-in-store concepts) and/or on any of MS’s platforms or MS’s wholesale or franchise partner platforms (including but not limited to Instagram, Facebook and Twitter), for MS’s and/or its wholesale and/or franchise partners marketing and/or in their advertising.
  2. MS may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.
  3. You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) MS’s use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.
  4. You hereby waive any moral rights in the Photos to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.
  5. You hereby release and discharge MS from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.
  6. You hereby release, discharge and agree to hold MS and any person acting on MS’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

Online offer

Students receive 10% off all full price items with any valid student card. NUS Cardholders will not receive their discount online, but students may sign up through UNiDAYS or Student Beans to claim their discount. 

 

UNiDAYS

UNiDAYs discount is only available to students in the UK and Ireland.

  1. To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 
  2. All students who have been verified by completing the Unidays validation process and have placed an order using their unique code, will automatically have 10% applied to all Miss Selfridge products purchased online at www.missselfridge.com.
  3. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 
  4. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 
  5. Cannot be used in conjunction with any other offer
  6. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 
  7. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 
  8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House, 70 Berners Street, LondonW1T 3NL. 

 

Student Beans

  1. To redeem the 10% discount online, enter your unique voucher code at the online checkout. Each voucher code can only be used once per order. 
  2. All students who have been verified by completing the Student Beans validation process and have placed an order using their unique code, will automatically have 10% discount applied to Miss Selfridge products purchased online at www.missselfridge.com.
  3. Valid from 00:00:01 GMT on Monday 29th January 2018 until further notice.  
  4. The Discount may not be exchanged for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. The Discount may not be used to purchase gift cards or to settle store card accounts. 
  5. Miss Selfridge reserves the right to refuse any student ID that it deems to be invalid or fraudulent. 
  6. Cannot be used in conjunction with any other offer
  7. Miss Selfridge reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions. 
  8. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute. 8. Promoter: Miss Selfridge Retail Limited registered no. 4251393. Registered office: Colegrave House,70 Berners Street, LondonW1T 3NL. 

We would like to make our customers aware that Miss Selfridge does not participate in the Government's Workfare Scheme for unemployed people. 

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to the Arcadia Group. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

 

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

 

Please note that Miss Selfridge facilitates the sale of certain products on missselfridge.com as agent for its concession brands. Please see click here for a list of concession brands. By making an order on this site you enter into a contract with the relevant concession brand itself rather than with Miss Selfridge.

 

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions. For EU customers only: If you enter into this contract as a consumer this clause does not affect your legal rights as a consumer in your jurisdiction.

 

Copyright © Miss Selfridge

This website is owned and operated by and the contract for any items ordered is with:

Miss Selfridge Retail Limited trading as Miss Selfridge

Company No. 4251393

Registered address:

Colegrave House,

70 Berners Street,

London W1T 3NL

 

VAT No: GB169 0943 36

 

customer.service@missselfridge.com

Customer Service Telephone Number: 0344 984 0263 (calls charged at national rate)

 

Customer Services are available to help with your queries. Click here to contact us